ServiceNow Community

Clarification on "Unload Dashboard" vs Update Set Capture in ServiceNow

Hi Community,Why is the "Unload Dashboard" option available in the form header when dashboard updates are already captured in update sets?

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Module TASK TASK

Hi ,I need support to the lab module TASK - TASK . I have been doing 3 times already and failed . I stuck in this lab and I can not continue to the next task and module until this task is validated .Can you help me or guiding me what I am missing on ...

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Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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External connector confluence

Hi, We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working. We cannot find th...

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Getting like this while opening virtual agent

getting like this i am unable to do practice on virtual agent

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Users assigned the relevant role will be automatically redirected to a new screen after logging in.

I was looking for a way to automatically log in to the employee center using SSO. https://www.servicenow.com/community/sysadmin-forum/i-want-to-enable-m365-users-to-log-in-to-the-employee-center/m-p/3532275#M22970 However, the method you suggested d...

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Agentic Workflow "Triage Cases" not working for cases

Hello, I am currently working in a development environment, exploring the out-of-the-box (OOB) functionality of AI Agents. I have been testing the Agentic Workflow “Triage Cases” and enabled the OOB triggers so that the workflow runs for both interac...

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Catalog Item Component - "Request Generated" event is not working in Workspace

My requirement is to be able to show a popup modal with the Catalog Item form and be able to submit it from there. I have created a UI Page within the Risk BU Modals page collection. Within the page I have simply added a Catalog Item component and h...

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QR code code generator - ServiceNow

Create a unique QR code for the asset or any record of a ServiceNow table;- 1. Create a UI script and import the js package (jquery.qrcode.min)- UI Script name- jquery.qrcode.min 2. Create a UI page and use the UI script jquery.qrcode.min as the so...

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Multiple Versions

How to pass current record sys id from ui action to ui page in workspace?

Hi Community,Having an UI Action in workspace & on click of that UI Action ,an UI Page should gets open. There I need to validate the sys id of the current record but I'm struggling with it. UI Action:-I'm passing sys id of record in url & trying to ...

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Resolved! Where can I find templates required for implementing HRSD

Hi Team,Servicenow provides a specific excel template to collect data related to a record producer or HR Service. Generally that excel template contains multiple tables which provides guidance in one table and other table it collects information abou...

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HRSD Now Create Assets (currently missing from Best Practices Library)

With the cutover from Now Create to Best Practices Library, some HRSD assets are not currently available. Those assets will be available here while the issue is being resolved. Utilize the Best Practices Library to access the rest of the HRSD Now ...

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The application CI has been decommissioned, however the application entry is missing from the CMDB.

i have one business application CI which has been decommissioned and that CI entry is missing in CMDD CI table

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Issue triage track as recommendation - where does it live after that / process how to work with them

Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...

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Wanted to apply filter on Email in compose section in Issue record in Compliance Workspace

In Compliance Workspace there is Compose section, in that we have emails, I want to add filter for the Emails. Where can I configure this? And if I apply the filter will it only impact the Issue record or it will impact globally?

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