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Query on Policy Exception Getting Closed at 80% Duration

The policy exception has an out-of-box (OOB) flow that gets triggered when the duration reaches 80%. At that point, the exception is automatically getting closed.May I know why it is getting closed?

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How to custom ai agents in now assist panel as pills

Hi how to show custom ai agents in the below way as pills(like create a data visualization)

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REST API OAuth

I am unable to get a REST API token using ServiceNow OAuth. We are not yet on Zurich to make use of the MIC. I selected OAuth API endpoint for external clients. The token does not get issued when using Client ID and secret. We have Entra ID serving a...

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How to update image in message HTML in notification

Hi, I need to update image in notifications which is used in multiple notifications.If I am trying to update below screen I can see.But, I found the image source is from images table, there I am updated the image so that it will update all places whe...

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Scripting

What's the use case for disabling syntax highlighting in the Script Editor?noticed there's a feature in the ServiceNow Script Editor that allows you to disable syntax highlighting and script formatting. I'm curious - what's the practical reason for t...

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Resolved! NOW mobile customisation

OOTB on now mobile when we view an approval record it gives very brief details on the change, which isnt enough to make a decision. How can I add all the relevant details or give a link to the change record to see the details?

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Zurich - is Chat translation not working?

Hi All,Chat translation to English is not working in live agent chat, is it not working in Zurich release?

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In MRVS variable it return sys_id for reference record, how can i use dotwalk and get the name

Hello Everyone, I am wondering how can I get to dotwalk the name instead of sys_id. r_user is a reference record, i try to use: r_user_display_value but nothing works. for (var i = 0; i < rows.length; i++) { var r = rows[i]; var userText = ...

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PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

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'Upgrade Agent' in Agent Client Collector is not working

Hi team, We have successfully installed ACC, and able to fetch all the details though ACC. But 'Upgrade Agent' button in ACC is not working and showing below error. "Agent upgrade Failed. Check output: ACC service must be running with account with a...

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Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

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Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

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Record producer push variables editor formatter in Case and Incident

Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...

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Resolved! How to differentiate between approvals for change requests and RITMs

Hi All, I'm trying to implement approvals on RITMs and I'm using the approval.inserted event, however, that seems to also be used currently (in our environment) for change approvals.Which event differentiates between approvals for change and approval...

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How to add incident details in Agent Chat in Agent Workspace

Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...

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