ServiceNow Community

Provider & Consumer instances: Service Bridge features and implementation course

Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...

Question

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

Question

Create Task - Idea Management not working is SOW.

Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...

Question

How to communicate via ServiceNow to end use

Hi developers,I have received a new use case. We have a form to handle password reset. Is there a way to provide the reset password safely from ServiceNow to end user?It would be great if the resolver can provide the password in ServiceNow and Servic...

Question

HR case Opened for

I understand the concept of Subject Person, and I also understand Opened by, but I have never been able to clearly understand what role the Opened for user represents.Is Opened for the Subject Person?Or is Opened for the person who submitted the case...

Question

Can we inactivate all the OOB 'Delete' Acls for some specific tabels which includes OOB tables also?

Hello,I have a requirement where we are restricting the 'delete' action for all the users in our instance and on all the tables which includes custom as well as OOB tables (eg. sys_attachment, sys_user, sys_user_has_role, sys_script, sys_user_role, i...

Question
Customer Security and Trust (CST)

Flow Designer condition using current time executes in UTC causing incorrect comparison with time

Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...

Question

Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

Question

How to perform AQI on the knowledge center workspace

Hey All, Can someone guide to how get "perform AQI" option for the published articles in workspace? Currently we can perform it on native ui

Question

Alert Suppression Without a Change Record

Change Management gets a lot of attention when it comes to alert suppression. Open a change, associate your CIs, alerts get suppressed. That works great — until you need suppression outside of a change. A major incident is open and your team is alrea...

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AIOps
Event Management

Has anybody used tag_set_exclude parameter in Qualys integration with ServiceNow

Hi All,I have a requirement to exclude particular asset with asset tag name as ABC and id as 123. So, I gave tag_set_exclude as http parameter and tag ID in values. However, it doesn't work. so, by referring the articles I have added tag_exclude_sele...

Question

Vulnerabilities present in qualys but not showing in Servicenow

Hi All,I’m facing an issue with the Qualys Host Detection integration in our environment and need some guidance on how to troubleshoot it.Example For the CI “abc 002”, a vulnerability with (Host Id) Source ID - 105025031 exists in Qualys — this has b...

Question

Maintaining scanner asset hygiene with Data Manager

Overview: With the ingestion of many different assets from many different scanners, we may run across the situation where we have items in the “unmanaged” ci class tables of Unclassed hardware [cmdb_ci_unclassed_hardware], Incomplete IP Identified De...

Article

Google chat integration with Virtual Agent [Updated: April 2026]

The Google chat integration is now available for Now Assist in Virtual Agent with version 3.0.1 of the Conversational Integration with Google Chat store app! See the documentation link below. You can also download the app from the Google Workspace Ma...

Article