ServiceNow Community

How i can show the interaction module on service operation workspace only to particular group users

Hello All,I want to show the interactions module present in the service operation workspace only to particluar group>also the new interaction i want to show it to the same group users only.How i can achieve it?

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Resolved! Create Incident via flow

Hi Team, If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step. No record found in Look Up Record action....

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Now Assist in AI search

Hi, Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...

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Add Attach UI action agent assist Interaction table

Hi All,I have a requirement add "Attach" UI action agent assist in Interaction table for Service Operation Workspace.It will populate the "Linked Knowledge Article" reference field with the selected KB in Interaction table that is Searching .How can...

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[Article] The Complete Guide to JavaScript Arrays: Secrets Every Developer Should Know

Arrays are one of the most powerful tools in JavaScript. Whether I'm working on a shopping cart, building a playlist, or managing a to-do list, arrays always find their way into my projects. When I first started out, the concept felt mysterious, but ...

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Introduction to Declarative Actions

Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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Now Assist in AI Search FAQ

What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...

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Generative AI

I want to see the EOL and EOS information for Network Software Devices

Hi team,As a Network Engineer I would like to see details on what Network Device OS versions are currently deployed to our network, and which of those are End of Life, or End of Support in order to properly plan remediation (upgrades).Best Regards

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Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

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TMF 648 Quote creation payload is throwing the error

I am trying to create the Quote from rest api explore by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "Invalid...

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Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

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No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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Windows Discovery failure

Hi, While running the Discovery on Windows Server facing the below error. Help me to fix the issue.

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Resolved! tags not showing in list view of records

Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...

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Resolved! Service Operations Workspace - Agent Assist Default Search Results

Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...

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