ServiceNow Community

ServiceNow Certified System Administrator (CSA) Mock Exam or Practice Questions

Anyone studying for the Certified SOC Analyst (CSA) exam? I recently started preparing for the CSA certification and I'm finding it a bit difficult to identify the best study resources. I'd appreciate any recommendations for good practice tests, exam...

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Self Service Incident based on capacity

Hello community,I'm trying to assign an incident based on condition and capacity.For ex: Via business rule, whenever an incident is created, based on certain factors automatically group A is assigned to incident when created.My requirement is that wh...

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State Change to "New" – Info Message Requirement

Hi team, There is a requirement for the rm_enhancement table: whenever the state changes to "New", an informational message should be displayed to the user when they open the record( user will not open the record immediately), indicating that the sta...

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MyHome tab missing in Mobile app builder

I'm new to Mobile app builder, I'm trying to add a Myhome tab in the Now mobile. I'm not sure where I need to do such configuration. Currently I can see Notification and Settings tab.I'm not sure under which scope I need to do the configuration in th...

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Update the Filter on a page in SOW

Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...

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Incident Management
Service Operations Workspace

Need Guidance on learning ServiceNow development for Enterprise application

I am from non-technical background, want to learn ServiceNow development from scratch to develop application and modules for Enterprise use. Need clear steps-by-step guidance with resources on how to pursue my learning to become profession ServiceNow...

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Now Assist Skill Kit problem

Hi all,I am not on a PDI. I have Now Assist for ITSM installed. I wanted to use the Now Assist Skill Kit on my instance. When I open it, it shows Security Constrains prevent access to requested page. I have even applied the sn_skill_builder.admin rol...

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Calling a flow/subflow into the server side/client side script

I'm excited to share with you one of the most powerful features of flow and subflows. When working on long scripts, it can be overwhelming to write so many lines of code. That's why I've discovered a better solution - we can call a flow or subflow ...

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Exclude weekends in duration field

We have an SLA based on the ‘First Response Duration’ field. When a user from a specific group comments for the first time, that duration is captured in the SLA field. We need to exclude weekends from this duration. We have already developed a Busine...

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Not able to see the upload and delete button on icon and picture tab in service catalog page

I have created an scheduled script which attaches the icon and picture for the catalog items which does not have any icon or picture or both. When the image is attached using the scheduled script the option to update and delete icon and picture are n...

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Service Catalog

IT Operations Management Consultant

Hello, I am currently recruiting for a Senior Consultant – IT Operations Management position with an IT Consulting company specializing in ServiceNow and IT Management Solutions. This is an independent consultant role, fully remote, supporting proj...

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Virtual Agent status not changing to Busy on chat accept and

In ServiceNow (Virtual Agent + AWA), I want the agent status to automatically change:Available → Busy when a chat is acceptedBusy → Available when the chat endsRight now, the agent stays Available even after accepting a chat.Is there any out-of-the-b...

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Resolved! Workday Integration with HR Cases issue

We have an inbound integration from Workday to ServiceNow that creates HR Cases. When an HR agent cancels cases in bulk, ServiceNow correctly sets the state to Cancelled and sets Active = false. However, we’re seeing the integration user intermittent...

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Case and Knowledge Management
Human Resources Service Delivery

API Testing in CI/CD for Enterprise Integrations: What CLI Tools Are You Using?

For teams managing integrations with multiple internal and external APIs, how are you handling API testing in CI/CD?We're evaluating tools that provide a CLI and can:Run API tests automatically in pipelinesManage multiple environmentsSupport collabor...

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Changing filtering condition in PA

PA DashboardWhen I choose a location in filter The filtering condition applied is Location Is N01 is it possible to modify this, so that instead I can apply STARTSWITH condition?

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