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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online End of Year Hands-on Labs and Enthusiast Session Hosted by HenryDo 24 Nov–25 Nov, 2025 07:30 PM PST Event Details Online REGISTER NOW – UK SNUG Main Meeting in Glasgow on 25th November Hosted by Will T 25 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: [APAC] Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

How to automate Disaster Recovery (DR) Matrix in ServiceNow CMDB/ITSM?

HI All,Current Scenario:We are manually updating our DR Matrix (Disaster Recovery) table every time a new Business Service is created. For each new service, we insert an entry in the DR table by adding the next sequence number (ex: DR001 → DR002 → DR...

  • Question

Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace

This article explains how to enable task creation directly from the calendar grid in FSM Dispatcher Workspace using Drag End, Grid Click, and Grid Double-Click events. The goal is to provide an Outlook-like scheduling experience for dispatchers. Impo...

  • Question

workflow comment as system and not current user

Hello,I have a workflow for ordered items where I need a comment to be added to the Comments field.However, when I add this to the workflow activity, the comment is posted as the requesting user instead of as the system.How can I make the workflow ad...

  • Question

Cloud Database Onboarding to CMDB

We are onboarding the Cloud databases (RDS) from AWS and I am looking to confirm some basic relationships on how this works in the CMDB. Seems like the RDS' are similar to a server, in that it hold the resources, who owns the AWS account who ordered ...

  • Question

CIS - Data foundations new requirement

What is the situation for learners taking one of the 7 affected certification courses right now?It looks like if I take HAMF (for instance) this week I won't be able to take the HAMF exam until after I complete the Data Foundations exam successfully....

  • Question

Confusing layout in Now Learning

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is ...

  • Question

How to produce a block outbound email in servicenow?

Hello experts,We currently encountered a scenario wherein an email is blocked. It looks like this in the email logs:When checked it seems that it reached the maximum in bounced email address logs:And the email is blocked:Does anyone of you have any k...

  • Question

Will Running the Historical Job Overwrite Daily Job Data?

I have a daily job that collects incidents in the Awaiting Info state, and it has been running every day for the past four months. I also have a historical job that collects the same type of data for the past six months, but it was only run once at t...

  • Question

external link as dynamic link

How to add an external link as dynamic link in servicenow email template in flow designer? I am sending  an email and the link in the email body which is attached should be dynamic which is not a servicenow link

  • Question

API Usage & Consumers in API Insight

I am seeing API Usage line graph in the API Insight workspace but currently it shows zero requests for all the Service Now API's I have imported.Also, for them I am seeing consumers as 0.Do we need to enable anything to get this data into API Insight...

  • Question

Troubleshooting MID Server Startup Failures Caused by Java Security Manager Configuration!!

  Troubleshooting MID Server Startup Failures Caused by Java Security Manager Configuration Summary: This article addresses MID Server startup failures caused by Java Security Manager configuration conflicts. When Java Security Manager is enabled w...

  • Article
  • AccessControlException
  • Discovery
  • itom
  • Java Security Manager
  • Java Security Policy
  • JVM Configuration
  • MID Server
  • MID Server Configuration
  • MID Server DOWN
  • MID Server Startup Failure
  • MID Server Troubleshooting
  • MID Server Upgrade

Solution to redirect from PAE dashboards to workspace

After another very disappointing 'this is technically not possible' to NowSupport Case #5842 about the inability to redirect records to the workspace after clicking on it from a list report in PAE, we got a bit frustrated. ServiceNow is pushing the u...

  • Article
  • Configurable Workspace
  • Platform Analytics Experience
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