Who is really breaching your SLAs - Process Mining Use Cases

Who is really breaching our SLAs?    It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that?". Well, they went on to explain that a lot of teams often report ...

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Using REST API in UI Builder

I want to display part of a response that I get from a REST message and I want to display this information in a sidebar tab in Service Operation Workspace dashboard. Which data resource should I use and what appoach should I take?

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Enterprise Asset Managment Workspace configuration issue

Hi everyone,Im trying to get the activity stream visible on asset records presented in EAM workspace.Anyone have any first hand experience on modifying workspace for this requirement? Ive tried modifying view for EAM workspace on a record in backend ...

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Best approach to import work orders and work order tasks combined with maintenance plans EAM

Hi everyone, I’m currently working on a project implementing Enterprise Asset Management (EAM) in ServiceNow. The customer is migrating from an older asset management tool, but the ServiceNow setup is still in progress — specifically in the master da...

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I completed the CSA certification career journey, but I didn’t receive the voucher. Why?

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New Change Page in Workspace

What is the process to modify this? This appears to pull in many records from different tables eg chg_model and std_change_record_producer. What if we only want to enable the main 4 types of changes?

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Setting minimum font size in employee center portal theme

How can we set the minimum text font size in employee center portal EC theme 

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Seeking Hands-On Practice Resources for Associate System Administrator Course

Hello everyone,I'm excited to begin my journey with the ServiceNow platform through my first course at ServiceNow University: Associate System Administrator. As I dive into the fundamentals, I'm looking for additional hands-on practice exercises that...

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request management new process automation ideas

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excel (.xlsx) file in scheduled export of data visualization

Hi Team,I am getting excel file only in .xls in scheduled export of data visualization. How can I get it as .xlsx format? Please share all the ways

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ServiceNow Disaster Recovery Plan and DR Test Plan Template - Large Enterprise

I have written a generic disaster recovery plan for ServiceNow Platform that anyone can use for their organization. This plan is different from ServiceNow's infrastructure disaster recovery plan or AHA transfer and it basically ensures we do a gracef...

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Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business Rule Stack:Create CI on insert

HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...

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Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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ServiceNow Slack Integration Overview

Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack",  "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...

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• IntegrationHub