ServiceNow Community

How to integrate Servicenow virtual agent with copilot using bot interconnection

Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.

Question

Continue button is not working when we import the file through upload new version in KB table in sow

Hi Team ,I wrote the script to import the file when we click the upload new version ui action (Knowledge table) in sow, and functionalites wise it is working fine file is attached too, however continue button is not working code : function onClick(g...

Question

Is there any events for Session timeouts and Forced logout?

Hello, I want to ask, is there any event generated for Session timeouts and Forced logout, or like something similar like this. I have to build a payload where I need that which all users get affected by this. Is there any event log generated or norm...

Question

Access need to view the Knowledge Center Data

Hi Team, User is able to access the knowledge Center but not able to see the data on the tabs "Potential duplicates" and "Top 5 potential gaps" what access is needed to view the data.

Question

Is it possible to create rules that control the minimum discounted price by combining Offers?

I'm currently checking pricing rules.What I'd like to achieve is as follows:- When selecting Product Offering A and Product Offering B and applying a discount, I want to control the minimum price of A and B. Example:Product Offering A: 3,000 yen (lis...

Question

AI powered target/KR generation for Goals/Objectives in Strategic Planning Workspace

Introducing AI-Powered Target Generation for Goals Goal/Objective owners can now create measurable, time-bound targets/Key results faster and more efficiently using our new Target Generation skill.Demo : https://www.youtube.com/watch?v=CXQOvJHVEvA W...

Article
goals
OKRs
Targets

Workplace Space Reservation integration with Microsoft Outlook Add-ins

Hi Team, We have requirement to implement WSD integration with Microsoft Outlook Add-ins and we have below query to do the reservation. If I’ll deleted my reservation from WSD, it will be also deleted automatically from my Outlook Calendar ?If I’ll d...

Question

I am getting the following error

Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Development theme and HHD Application Development epic?Did you create the SNPI Stories Backlog?

Question

Unable to properly call a UI Script from a Catalog Client Script.

Hi,all.I am trying to call a UI Script from a Catalog Client Script.This development is being done within a custom application.Here is the script. And error message is ''UI Script x_16799_test.TestUIScript is loaded but can not find dummyFunction or...

Question

Request not sent to uri= https://<>/csp/gateway/am/api/login?access_token : java.net.UnknownHostExce

Getting this issue . Request not sent to uri= https://<>/csp/gateway/am/api/login?access_token : java.net.UnknownHostException: <> How to fix it.

Question

Close code and Close Notes are not copied to Child Incident when Parent is resolved/closed

Hi AllI have an issue where, when a Parent Incident is resolved or closed, not all Child Incidents receive the copied close code and close notes.An important detail is that this Parent Incident has a large number of Child Incidents. When I checked an...

Question

Resolved! Not able to schedule slots in appointment booking

Hi Community,I have configured appointment booking but not able to select slots in portal. I have added agent's work schedule also. But not able to select any slots on any day ("No slots available" or slots are read only).What may be the problem? Cou...

Question

WSD Integration with Microsoft Outlook add-in

Hi Team, We have requirement to implement WSD to integrate with Microsoft Outlook Add-ins and we have the below query about the bidirectional flow. If reservation is deleted from WSD, it will be also deleted automatically from my Outlook Calendar ? I...

Question

How to display Footer Function for no record Screen (Mobile Apps)

I have created new list screen with 2 footer function button. I noticed the buttons only appear if have record on it. How to make the buttons appear even though no record is available on the list screen?

Question

Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

Question