ServiceNow Community

flow designer submitted cat item request , but additional cat_task getting created for RI

Hi team , I have created an flow designer which submits cat item request , post which it creates 1 sc_task for the catalog item request, however this workflow creates 2 additional sc_task , an in flow log it list only one sc_task , I want to debug ho...

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How to call a ui page inside a Catalog client script

Hi,I created a ui page with html and client script.Then i created a catalog client script and im using this script to call the ui page, but im getting a Java Script Error, i also tried with new GlideDialogWindow but i got the same Errorvar gm = new G...

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Strategic Planning Workspace - Demand - Resource Assignments - missing Resource column

I'm viewing a list of Resource Assignments for a Demand in the Strategic Planning Workspace and I cannot figure out how to add the Resource column.

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Need to see the list of roles

Hi Community, Good day,there is a requirementwhen I search ‘Access Control’ in the filter navigator and open any record, the ‘Roles Required’ field doesn’t show anything even if I have a role added there or not. So this needs to be fixed because for ...

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How to remove the Skip button from Questionnaire Activity in Playbooks?

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2026 MVP Applications are open—we invite you to apply today!

Nomination forms are live for the 2026 ServiceNow MVP program. You may apply any day from Dec 1st - Dec 31st Apply now Earlier this year, we reached a new milestone—815K community members. Today, we are a community of 937K+ members worldwide. T...

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Reference field showing short description instead of name

Hi All,In the Change Request table, I have two reference fields:Incident (reference to incident table)Demand (reference to dmn_demand table)When I select an Incident, the reference field correctly displays the Incident Number.But when I select a Dema...

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Query Multiple Date Fields to find the furthest one out

Hello all!I'm building out an app that has multiple date and time fields that can be populated, with all fields in a format ending "_edat". The ask I've been is to automatically close the record when the furthest date out has passed. What I'm wonderi...

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HR Agent Workspace - Unsaved changes alert on HR Tasks, despite no changes being made

We're experiencing a strange issue in HR Agent Workspace > HR Tasks (on Yokohama Patch 8). Opening any HR task and scrolling up and down the record a couple times -- but not actually making any changes -- results in the unsaved changes circle glyph a...

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Warning message associated with groups

I need to insert a warning and blocking message associated with specific groups. How can I do this?Currently I'm using Business Rules, but I haven't implemented them correctly.

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Resolved! Now assist option is missing while creating catalog item using catalog builder

I just enabled the "catalog item generation" skill. then according to these instructionsCatalog item generation - quick start and promptin... - ServiceNow Community I need to choose a provider. but I did not find how. Then, when I go to the create c...

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SOW, How to remove hyperlink on a column in a list view ?

Hi Please do you know how to remove the hyperlink from a column in a list view , in SOW List? thanks

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OOB Incident Trend Analyzer AI Agent is unable to provide the analysis, Help on same.

The Incident trend Analyzer is throwing the output error as: I couldn't analyze as I didn't have the required resources.After retrain and adding incidents this is showing no error. the Trend Cluster model inside it is working "True" for version 3 w...

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Duplicate Product Models with Intune & Jamf in Domain-Separated Instance

Hi all,We are using Intune & Jamf (no Discovery) in a domain-separated ServiceNow environment.Issue: Duplicate Product Models are being created even when the same model already exists in the same domain. Expected behavior: Same model in same domain →...

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"Link to destination" is not displayed in the event handler in UI Builder

In Platform Analytics, I chose to create a dashboard with Technical editor and created a dashboard using UI Builder.In the list component, set the "Reference link clicked" event and use the "Link to destination" event handler,I wanted to write a scri...

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