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Community activity

Orphan Remediation workflows??

Hello all! working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!  

  • Question

Resolved! How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

  • Question

Can length of Discovery Schedule Name field be increased?

Can the length of Discovery Schedule "Name" field be increased? The default is 100 characters, but we are needing to exceed that in some cases to conform to naming convention used by Network team in their IPAM tool, and wanted to check to see if anyo...

  • Question

Scripting

What's the use case for disabling syntax highlighting in the Script Editor?noticed there's a feature in the ServiceNow Script Editor that allows you to disable syntax highlighting and script formatting. I'm curious - what's the practical reason for t...

  • Question

Issues after rolling back PA upgades

SN release - Yokohama Dashboard is upgraded to PA however, we had to rollback due to several issues. Additionally, the rollback was successful but not 100% and we're observing inconsistent issues. SN HI team wasn't helpful. Any suggestions?

  • Question
  • Dashboard to PA

Filter Work Notes in Case Activity Based on Category (Internal vs External)

Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...

  • Question

How to edit Compose section in SOW

Hello,Does anyone know how to edit compose section, i want to add a field below worknote and comments, but not able to add  

  • Question

Looking for an end‑to‑end hands‑on learning project for FSM

Hi everyone, I’m currently learning Field Service Management (FSM) and I’m looking for a practical, end‑to‑end hands‑on project or guided exercise that covers the full lifecycle — from work order creation, dispatching, scheduling, mobile technician w...

  • Question
  • Field Service Management

Request to Clone the Sub Prod (DEV) instance with some tables only

Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...

  • Question

Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

  • Question
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