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Community activity

Usecase related to incident

Display a list of incidents as per logged in user's location with incident location.I have trying this use case in query business rule , but it not getting desired output as expected.I have tried Background script in that its working fine but in inci...

  • Question

Resolved! CSA & CAD

How I can complete the CSA and CAD certifications free?

  • Question

How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

  • Question

Alternatives for Tracking Adobe SaaS Usage in SAM Pro

Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration.   What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products? Ar...

  • Question

Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

  • Question

How to show catalog item's Variable on Workspace List

Hi Everyone, I have a catalog item with a variable called "Is published". I want to show it on the Service Operation Workspace's List View. (sc_req_item) I know that this can be achieved in ITIL View and Report/Visualization via dot walking, but I'm ...

  • Question

Unable to Duplicate OOTB Use Cases or AI Agents in AI Agent Studio

Hello Community, I'm encountering an issue while working in AI Agent Studio. I attempted to duplicate an Use Case in order to adapt it to my specific requirements. However, I’m unable to duplicate any of the OOTB Use Cases or AI Agents. The same issu...

  • Question

Resolved! CMDB Heath Dashboard Jobs: How to run the Health jobs on filtered CIs

Hello friends, We don't have CMDB Health Jobs configured and running. I would like to configure one for targeted set of CIs that I can filter, so that i can measure CI - 3Cs at least for filtered CIs. Anyone has any idea, please help. Thanks in advan...

  • Question

create / update record from catalog item

Can we use workflow to update or create any record based on values filled in form from portal without using record producer any reference links is appreciated 

  • Question

Issue with UI Action

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar  @Dr Atul G- LNG 

  • Question
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