ServiceNow Community

Now Assist in Virtual Agent can still integrate with external bots?

I wanted to double check that using the "Virtual Agent Bot Integration API " to still route live agent chats to the appropriate channels still work for bots that are set up using the Now Assist in Virtual Agent?Any experiences that others can share a...

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Intune Graph resetPasscode from ServiceNow Flow Designer REST step returns 403 (client credentials)

I’m building a ServiceNow Flow Designer action that calls Microsoft Graph to run the Intune managedDevice resetPasscode action:Base URL: https://graph.microsoft.comMethod: POSTResource: /v1.0/deviceManagement/managedDevices/{managedDeviceId}/resetPas...

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RITMの3段階承認フローの実装方法

RITMの3段階承認フローの実装方法を教えてください。ビジネスルールや新たなアクションの追加は制約がありできない状況です。添付のフローですと１段階目が承認した後、２段階目の承認時に１段階目の承認者が要求済みに戻ってしまいます。

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How can I implement a 3-stage approval for RITMs?

I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you pleas...

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Controlling the creation of records in the parent table when expanding a table.

A child table with the same structure as the parent table is required.Furthermore, we want to prevent records from being linked to the parent table based on the field values of records created in the child table.Is this feasible to implement? I co...

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Is "HR service activities" workflow an OOTB workflow?

Hello experts,We are having an issue with "HR service activities" workflow. Even though our hr service is already configured to use flow in its fulfillment type, the workflow still runs. Unfortunately we are not the one that started the development s...

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Showing Additional Attributes on Multiple Select Filters

Hello! Is there a way to add additional attributes to a "Multiple Select" interactive filter that has a table selected as the filter source (example in the screenshot below: adding a short description field in addition to the RITM number so the user ...

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Vendor purchase "Purchase" button is disabled?

I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...

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Beta CPOE Exam Community group study

Hi,I ahve been enrolled in beta CPOE exam and schedulled in June 2026 and would like to know if anyone has enrolled, would like to know if any study group or community is available to join for group study.

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Odd Alignment & Logo Issues - Unified Header

Hello, has anyone experienced something like this and has any ideas? Ever since upgrading to the Zurich release, on loading a page one of two things will sometimes occur: 1. The unified header menu item drop-downs will appear unaligned and a bit corr...

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Email Not Showing in Activity Stream for Some Cases

Hi All,We are facing an issue with inbound emails creating Cases in ServiceNow.When an email is received, a Case is created. For some Cases, the “Email received” entry is visible in the Activity Stream. For other Cases, the email is NOT visible in th...

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ServiceNow Exchange: HRSD Academy - Connect the employee experience with Employee Journey Management

The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process, overburdened with context and system switching, unclear timelines, and ...

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HR and IT Portals

Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...

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Publishing high-level reports to all users without drilldown or ACL issues

Hey everyone,I’m trying to see if anyone has run into a similar use case or has found a good solution for this.We’re looking to publish reports across the entire company, not just fulfillers, where users can view high-level data only. The goal is for...

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Resolved! Unable to advance a stock order request? Seeking technical help/documentation

Hello! I am testing out the Hardware Inventory Stock Order catalog item. I submitted a test order and it skipped approvals (since we haven't configured the flow to have any approvals yet). But now the flow is stuck in the flow at step 2, waiting for ...

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