ServiceNow Community

GlideSchedule isInSchedule not working

I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...

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Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

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how to call/ show the custom widget on the workspace or on dashboard

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We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed

We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.

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After integrating DPR with ADO, only Epics are reflecting in Release Planning but not all workitems

We have integrated ServiceNow Digital Product Release with ADO .I see only epic from ado is getting added to Release Planning of a product but not user stories, bugs and features. I see these user stories, bugs and features are just getting added to ...

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ServiceNow User addition to Group Automation

Dear Experts, We have a requirement to automate the user addition to groups in ServiceNow which is a manual process currently and happening with following flow.Service Request --> Approved by Line Manager--> 2nd level Approval --->Once approved Cata...

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Add a user to Incident to be able to update comments

This is an odd one that I can't wrap my head around.Here is our situation that we are trying to figure out.We have a number "Work Sites" that are our customers. Those sites role up to a General Manager, who has multiple sites.So if Site A, Site B, S...

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Filter the category dropdown options based on the user logged in

Hi Team,I have record producer in HRSD application, where the sub-request field has 8 different drop-down options and these options should be visible based on the users role/access, this access should be checked on the "sn_hr_core_profile" table. So ...

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New to Service Now

Hello, I'm Steve My company is in the process of moving to Snow from Ivanti, I'm new to Snow as a Admin, any helpful hints would be appreciated. Any Planned meet ups in the Montgomery area?

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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Transform Map issue

Hello All,i have a excel sheet data with updatedgroupname and existinggroupname values.i need to update the data existinggroupname is coelece so that it wont create updated fileds also i have created one on before script to do the name change.gs.info...

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User can see count in report but not the underlying records (has all roles)

I want to post in the community that even though the user has all the required roles, they are still unable to view the records. I created a count report, and when I impersonate the user, I can see the count. However, when the user clicks on it, they...

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Is it possible to base a reference qualifier for one reference field from another?

I’m trying to set a reference qualifier on the field change_request.u_business_line_approver.The qualifier needs to use the value from change_request.cmdb_ci.assigned_to as the filter. Has anyone implemented a similar qualifier, or can offer guidance...

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