ServiceNow Community

Sourcing request and approvals help

I am implementing HAM for the first time and am looking for advice and best practice tips for utilizing sourcing task and approvals for our catalog items. There are some items that require approval from certain groups and other items from other group...

Question

Can we make AI Agent to auto populate assignment groups for Incident Management ?

Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.

Question

Send to CAB manually

Hi everyone, We’re looking to customize Change Management to allow Change Managers to manually trigger a CAB approval request on a Change Request—even when it doesn’t automatically flow into CAB via the standard state model. This is to meet our busin...

Question

REST API ATTACHMENT

Hi Dev,I want to know if how does it work? im currently trying to implement the attachment api binary and multipart but i got always an error upon my end. Here is the script i used for manual testing on my end in the background script i always got th...

Question

how to populate catalog item form with values from notification

I have a use case where , I need to trigger emails to user to request for new asset as their old asset is reaching end of life. So I have designed a scheduled flow to trigger notifications. This notification needs to have link to the catalog item, wh...

Question

MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

Question

Control Attestation's Questions

1. Are Attestations meant to be reviewed by the Compliance team? The functionality of the Control Attest State does not allow for Compliance to followup after the Control Owner attests/adds evidence because it automatically 'completes' the attestati...

Question

Marking the product offering characteristics as read only when placing the customer order in CSM/FSM

Hi, I have a product offering characteristics which is of type text and has some default value. The requirement is that it should be shown to the agent as non-editable field when placing the customer order from CSM/FSM workspace. I have marked custom...

Question

Total of Single Score Visualization

I have a requirement that there should be an element in the dashboard that will total the single score visualization. In the attached file, the total of the three single count visualization below should appear on the selected visualization. I'm think...

Question

Duplicate sc tasks are created while using For each loop in flow designer for accessing MRVS

Hi, I have one catlog form which having the Multi Row variable set now requirement is like Hostname is one of the variable in Multi Row variable set if Hostname is not empty then trigger catalog task creation it was implemented using flow designer bu...

Question

Cannot login to University

I tried to login into my account and then university and cannot get a code to my email via the MFA. My email and or password is working as I am able to login to my account, just not university. I have tried to clear my cache and different browsers an...

Question

How do I filter for assignment group and ci in the incident trends analyzer AI agent?

I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...

Question

Resolved! What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

Question
Risk Management

GlideAggregate_Query - Insufficient rights to query records

I was trying to pull the data using glideaggregate query data source in UI builder to populate for a component. But there's a data fetch exception. the event payload{ "dataElemId": "aggregation_query_2", "errors": [{ "message": "Qu...

Question

Error in Project Workspace when creating a new project

Hi All,We have recently installed Project workspace plugin. Whenever we are trying to create a new project from the Workspace it is throwing an error like 'Error Message:The year entered must be within 10 years of the current date'.From documentation...

Question