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Resolved! Best practice for HRSD governance

First time doing a full HRSD implementation for a client, and having a hard time understanding the best way to allow the HR Admins ability to create, administer, and maintain all the HR Services, templates, groups, record producers, flows, etc. for t...

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Query on IBM License Metric Tool (ILMT) integration with ServiceNow

Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...

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Summary Artigos/Posts publicados nas redes 2025

Navegando no Mar de Recursos Técnicos do ServiceNow — Artigos, Blogs, Vídeos e Podcasts em Destaque Minha jornada no ServiceNow começou lá por 2017–2018 e, desde o primeiro momento, fiquei profundamente impressionado com a comunidade. A vasta troc...

Article

I built a Chrome extension for ServiceNow admins - Sourdough (graphs, monitoring, etc.)

Hi everyone, I’ve been working with ServiceNow for nearly 13 years (since Aspen) and, like most of you, I’ve spent way too much time juggling tabs, waiting on slow queries, debugging ACL's, and trying to piece together what went wrong. A few months b...

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ServiceNow Community 🚀 nowGurukul ServiceNow Learner's Club Virtual ServiceNow Meetup

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Need to join case table with asmt_assessment_instance table . I did but only getting 7 record

I joined asmt_assessment_instance table with case table . please see my where clause asmt_task_id = cse_sys_id && (asmt_metric_type='855bde6f1bcf22502b80ea82b24bcbdd' || asmt_metric_type='a19ea66b1b8f62502b80ea82b24bcb7c') since I only want to includ...

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global search does not return user groups for users or admins

global search does not return user groups for users or admins. The groups do exist and the sys_user_group table is functioning correctly. Checked acl's but they should not affect admin. verified that the sys_user_table is configured for global search...

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How to Create and Show/Hide Annotations in a Form

퐇퐨퐰 퐭퐨 퐂퐫퐞퐚퐭퐞 퐚퐧퐝 퐒퐡퐨퐰/퐇퐢퐝퐞 퐀퐧퐧퐨퐭퐚퐭퐢퐨퐧퐬 퐢퐧 퐚 퐅퐨퐫퐦Annotations are essential in ServiceNow forms as they enhance user experience, reduce errors, and provide additional support, making processes more intuitive and efficient.How to create an AnnotationOp...

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Employee Center Pro – balancing country-based/persona personalization

Context: We’re expanding EC Pro globally and want a balanced experience: highly personalized by country and a way for personas like matrix managers or elevated admins to view other-country content when needed.Current approach: We use user criteria on...

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The ServiceNow Merger: Mash your instances into one

Your company just made a major acquisition. Congratulations! Now comes the complex, yet critical, task of merging two organizations into one. This journey is a lot like getting married; it requires patience, communication, and, most importantly, comp...

blog

Resolved! ServicePortal data passing

How to pass data from Client Script to HTML? How to pass data from the Server Script to the Client Script

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Can't display this list Try contacting your system administrator "Instance creation failure for"

Can't display this listTry contacting your system administratorInstance creation failure for: com.glide.ui.list.graphql.listLayout.ListLayoutSchemaQuery Getting this error while using "Document ID" type for a field in the configurable workspace. The ...

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UI page created to display checklist is not rendering.

Created new UI page to render few checklist items. But it is not loading empty even when it runs directly. <j:jelly xmlns:j="jelly:core" xmlns:g="glide"> <g:ui_form> <div style="padding:15px; font-family:Arial, sans-serif;"> <h3>RCA Review C...

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E-Signature (Sign Pad) in ServiceNow Catalog Item

Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

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Knowledge Typeahead search is not displaying the results in newly configured portal

Created a new portal with suffix "spkb", Cloned the kb_view2 page and used in the Homepage in the configuration. Typeahead search is not displaying the results in the new portal with suffix spkb. If I try with same search in sp portal its displaying ...

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