ServiceNow Community

Using Enhanced Chat with Now Assist for SPO Without Overriding Portal Search

We currently use SN for multiple products, including ITSM and HRSD. Our Employee Center portal currently hosts content and services for HR and IT. We’ve recently acquired Sourcing and Procurement Operations (SPO) and are implementing it. As part of t...

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Auto remediation task from subflow raises with state Closed Complete or WIP

Hello Experts,We have created a subflow which create an auto remediation task on em_remediation_task table.What we observed is, tasks are getting created with state Closed Complete or Work in Progress. Ideally task should follow the stage and must ra...

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How the ServiceNow IDE and Fluent may change the future of servicenow development

I previously tasked myself with using the IDE more, looking into Fluent, and ultimately getting reactJS working in servicenow. Then I put that into a few articles to hopefully help others having a starting point – you can find those here. I did that...

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guided setup

I am creating a Guided setup .. and I got to know that it is itself a playbook.So, Can someone know? that How to call a script action in playbook?

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Need to update filter for Upcoming Today or Upcoming Tomorrow to show specific records

This below tabs on the service operation workspace show incorrect data, i need to filter this data as per my need, where can i filter this?

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Cross-scope glide.record.legacy_cross_scope_access_policy_in_script

Hi, I have spent several hours on this already and I cannot find a solutionI recently set glide.record.legacy_cross_scope_access_policy_in_script=false and it broke my BR running in sn_si. The BR is creating a Draft Email. I am getting an error:Acc...

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How to get previous value on email script

Hi, I have a scenario The email subject should be updated to indicate that the incident number has been escalated to the respective group, specifically when the ticket is moved from A to B group. So how to take previous in email script?Can anyone ple...

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Survey is not triggerd based on catalog item category in RITM

Hi, I have three survey's 'A', 'B' and 'C' so and have three categories from catalog item Category is 'X', Category is 'Y' and Category is 'Z'.I want to send survey when state is resolved based on catalog item category from RITM (Variables) as per be...

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Resolved! How does one perform an in-line edit on a Service Operations Workspace list?

No, not configuring which columns I see in the list. BUT I have a list of Catalog tasks (sc_tasks) and I'd like to change multiple values (lets say 5 rows) in the Requested for (requested_item.requested for) column from Tom Jones to Spaceman Jack. I ...

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Where is ServiceNow Administration Fundamentals course

Hey eveyone, I'm new to ServiceNow and trying to to get my CSA cert and I'm quiet confused on finding where the learning content is. I found this link through my navigation but there doesn't seem to be an English option. Can someone please let me kno...

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Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...

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Scripted Rest API - Bulk Operation

Hi Friends, I am working on an interface where third party will be pushing the data into ServiceNow in one by one through Scripted Rest API. Entries created will be like 100K per hour. To improve the performance, I want to use import sets and transfo...

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Hide some of the groups based on type from the teams tab in service operations workspace.

I'm trying to not show some of the groups on the Teams sidebar in SOW. I only want to show the ITIL groups. Other groups are in there because of AD integration and not necessary. To be clear I do want to show some of the groups, but only the group...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Welcome

I am beginner in ServiceNow

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