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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Save $200 on your ticket to Knowledge + CreatorCon 2026 Save $200 on Your Knowledge + CreatorCon 2026 Ticket H... Read More Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Incident Management

What is Incident Management?Incident Management handles unplanned interruptions, service degradations, or failures reported by users or monitoring tools.Objectives:Restore service quicklyReduce downtimeImprove user satisfactionMaintain SLA compliance...

  • Question
  • Incident Management

Idle Chat Reminder & Auto‑Close Timing in Now Assist Virtual Agent (VA) – Explanation

Hey Community,  Idle Chat Reminder & Auto‑Close Timing – ExplanationUse Case - Inactive chats should automatically time out so that conversations that have been abandoned are properly closed and do not remain open or active in the system. Hint - com....

  • Article
  • Generative AI
  • Live Chat
  • Now Assist
  • Service Portal
  • Virtual Agent

Resolved! How can I restore mass records in ServiceNow which is deleted by mistake?

I was removing choices from a variable and there were 250+ choices, so I thought to use a script which ended up deleting everything from the table Question_choices.I've deleted all the 15K choices from Question_choices table mistakenly. When I checke...

  • Question

Understanding Virtual Assistant Timeout Settings

Understanding Virtual Assistant Timeout Settings   This guide explains managing timeout settings for your Virtual Assistant (VA) interactions. We'll focus on situations    1. Before connecting to live agent 2. After connecting to live agent   1. Befo...

  • Article
  • Virtual Agent

How to Add new Model Category to Hardware Resource Category

PC Hardware are not getting marked Exclude from HAM Feature as false since they are not opted in Hardware Resource Category Table . We don't have a New Button in this table .  End User Computer has cmdb_ci_computer class mapped to It.Should we run a ...

  • Question

Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

  • Question

How ServiceNow's Common Services Data Model Is Transforming the BFSI Sector

Introduction: In today's rapidly evolving digital landscape, banking and financial institutions face mounting pressure to modernize their IT infrastructure while maintaining regulatory compliance and delivering exceptional customer experiences. Servi...

  • blog
  • Now Platform App Engine

Freeze Periods

As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled.  How to create a freeze peri...

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