ServiceNow Community

Due Diligence process in third party risk management

Can anyone clarify as to why two VRAs (Vendor Risk Assessment) are getting created for all the options under Request type of Due Diligence process? Please find the screenshot for your reference.

Question

Transfer Multipart form/data attachments between ServiceNow instances

I have followed the steps provided in Article and facing below error{"error":{"message":"User Not Authorized","detail":"Access to unscoped api is not allowed"},"status":"failure"} How to send Outbound REST request with multipart/form-data - Support a...

Question

Prevent an admin from specific deletions in background script

Hello,is it possible to prevent background script deletion of only a specific table like sys_user for admin users? So, for example:We want to prevent, that users with admin role cannot execute deletion on the sys_user table. Thank you in advance.

Question

The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...

Question

Resolved! Project task Dependencies

Hi SPM Experts, I was checking how project task dependencies work. i created project with project tasks WBS - 1.1,1.2,1.3.1.4 are my project tasks. i added 1.1fs+0 dependency to my 1.2 project task similarly i added 1.2fs+0 dependency to my 1.3 pro...

Question

Agent not able see or access the conversational chat window in HR agent workspace

Agent can able to accept the request after accepting the request the agent is not able to see the conversational chat window box in the HR agent workspace

Question

Enhanced chat - Is there anything else issue

Hello all,We recently enabled the Enhanced chat feature of Now Assist in VA and have an issue at the end of every conversation.When a topic flow ends, the user is being asked "All done! Is there anything else I can help you with?"However, no matter w...

Question

Want to win a trip to K26? Lift Off to Knowledge Has Launched!

Lift Off to Knowledge has launched Ready to learn some new skills, level up your career, and maybe win a trip to Knowledge 2026 in the process? ServiceNow University just launched Lift Off to Knowledge, a one-month learning challenge ...

blog

dynamic choice list

Hello, I have to add extra choice options that is dependant on another field's value ( every company needs the same choices, while company X needs the available + new choices ). It has to work on the mobile app too. The dependant field does not seem...

Question

Can't login to my instance in Mobile Agent

I'm trying to login to my instance for the first time on my iPhone 15 Plus.When I select 'Save and login' the browser pop-up takes forever to load and when it finally loads and I fill in my username and password, pressing 'Log in' refreshes the login...

Question
Agent Mobile App
Getting started with mobile

Resolved! The Ultimate Guide to Upgrading Your ServiceNow Instance: Step-by-Step

Keeping your ServiceNow instance up-to-date is essential for ensuring smooth operations, better performance, and access to new features. This blog post walks you through the ServiceNow full upgrade process, ensuring you avoid common pitfalls and mini...

Question

Limiting HAP Pro License consumption

Hello, Just want to make sure my understanding is correct. If we Opt-out any of the below categories (Refer screenshot) then HAM Pro license subscription will not be considered as consumed right? We have 50,000 assets in alm_asset table and we have o...

Question

Have CAD and CSA, 5 years experience: Looking for England/Hampshire opportunity

Hello, I have been developing and administering ServiceNow for the last 5 years.I have CSA, CAD. I am looking for a hybrid or remote role based in Hampshire or England.ServiceNow opportunities in this geolocation are unfortunately a bit rare present...

Question
Full-Time

is there any way to push metrics manually to servicenow for anomaly detection?

Since my resources are limited, we don't have a mid server installed or any third-party integrations set up.Still, we're interested in gaining hands-on experience with anomaly detection using Machine Learning. Do you have any suggestions or leads on ...

Question

CIS - DATA FOUNDATION CSDM/CMDB

A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively.Which CSDM‑related data should they leverage?Options:A. Service Offerings b...

Question