Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

• Question

Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table.  That part works fine.  But we are creating a flow that does various things when the record is first added to the tabl...

• Question

Issue with Staging Table Record Creation & Running Only One Transform Map

Hi All,I’m working on a requirement where records are sent to a staging table and then processed through a specific transform map.However, I’m facing two issues:When I insert a record into the staging table via script, it is being created twice.When ...

• Question

Team's intgeration using servicenow

Actually, I had created the team's integration using ServiceNow. When a message is to be posted into the existing channel I'm getting the insufficient Privileges error 403 can anyone help me regarding it.like what is the content-type: application/jso...

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how to use snc pwdUtils in onafter transform script in csm

• Question

Modified Copy of "Software End of Life Request Flow" Not Triggering — Original Flow Still Runs

I copied the out-of-the-box flow "Software End of Life Request Flow," (available in SAM PRO) made a few modifications to tasks, and then published and activated it. However, when I create a record, the original flow still triggers instead of my modif...

• Question

How to enable now assist for Agent workspace?

We have a requirement, where the customer wants to use now assist for Agent workspace.  Use Case :- We have plugins installed for Now assist and Now assist is enabled for SOW(service operation workspace) but need to enable now Assist for Agent worksp...

• Question

GraphQL Performance Tip : DataLoader like batching and caching patterns within your Implementations

You're looking for advanced, less commonly implemented patterns in ServiceNow GraphQL that can yield significant performance benefits. One such area, often leveraged in other GraphQL ecosystems (like Node.js with Apollo), but less frequently demonstr...

• Article
• Scripting and Coding

Agent mobile application

Hello everyone,We have a requirement that we need to open a record in agent application when user click on that record URL.I know we can achieve this with help of MobileDeepLinkGenerator API.But is there any possibility that the record browser URL wh...

• Question

IntegrationHub ETL - take an array and make into multiple relationships

Looking at moving an old REST into IntegrationHub ETL so we can make use of the IRE At the moment the existing manual process retrieves processes, then applications and then gets all of the relationships and creates / updates as required. So I have a...

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• Integrations

Help with ACL

Hi Team, I have created one custom role, and I want to provide read and write access to this role for all tables in servicenow. I have created scripted rest api. In Default ACL, I am using custom ACL:Type: REST_endpointOperation: excuteApplication: C...

• Question

How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

• Question

Demand Management

Hi, I want to achieve this criteria is demand records. How should I about implementing this. Given the state of a demand record is in "Qualified"When I select "Defer" or "Return to draft"Then I should be prompted to provide a reason for this, to prov...

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