ServiceNow Community

The Beautifully Boring Project Plan: A PMP-Based Playbook for Your AI Transformation

The Beautifully Boring Project Plan: A PMP-Based Playbook for Your AI Transformation Kelli Abbott ServiceNow Employee | AI Center of Excellence I set out to create the most boring project plan I possibly could. Not boring like "fall asleep in the st...

Article

App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

Question

Jira custom fields not populated in Servicenow flow actions

Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...

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CEG AI Center of Excellence (CoE) Quick Start Guide

About the AI Center of Excellence team Welcome to our community article series from the Customer Excellence Group (CEG) AI Center of Excellence (AI CoE) team at ServiceNow. We're a group of AI strategists, architects, and practitioners who work di...

Article

Lumos and SeviceNow integration

We are looking to integrate Lumos with ServiceNow for user and HR profile creation.Lumos team is saying that they have pre-built connector to integrate with ServiceNow to create users directly in sys_user table, and don't have any scope to set stagin...

Question

Scenario : automate the ''end outage' in cmdb_ci_outstage when incident is resolved

Can anyone please guide me to Automate the ''end outage' in cmdb_ci_outstage when incident is resolved, with Flow Designer (already implemented through after Business Rule) , Expected Result: When incident is resolved, Automate the EndOutstage and u...

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Resolved! How bidirectional integration between ServiceNow and Jira works without using flow

Can someone provide an overview of how a bidirectional integration between ServiceNow and Jira works without using flows, instead leveraging spokes, APIs, and REST messages?

Question

Loading Printer supplies (Toner) stock room inventory

We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...

Question

Known Error Database best practices for MSP

Hello,I'm looking for best practices around setting up Known Error Database as an MSP.OOTB, there is a "known error" Knowledge Base in the 'global' domain. Issue: When a user from client domain A creates a Known Error article, the article will be cre...

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KEDB
known error

March 31st, 2026 Vancouver ServiceNow Meetup

Block your calendars for March 31st, 2026 for the next Vancouver ServiceNow Meetup. Come out and join us for an evening with fellow professionals who share a passion for the ServiceNow platform. Are you a ServiceNow developer, Admin, or someone who w...

Event

Each Addtional Comments sends a new email for RITM record.

I have a requirement that whenever I add additional comments for an RITM record, each comment should send each email every time.Any help is appreciated.

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Hacktoberfest 2025 Review: Purpose Scales

We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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servicenow integration

we are setting up the final description which is a combination of multiple things okso this we are setting up in the description of the JSON body that we are sending for creating demand via post callnow the issue is json will only take the valid char...

Question

Subtopics widget customization

We are currently on the Yokohama version of ServiceNow. I am hardly a developer and have been learning Employee Center and Pro over the last two years as we have transitioned our whole intranet over to this platform. In our employee taxonomy, we have...

Question

Are you actually using keywords / meta / tags in a structured way?

Hey! I’m a bit confused about the whole metadata / keywords / tags topic in ServiceNow KM.In different videos and material I see things like “Use meta and tags on knowledge articles for relevancy. AI Search utilizes meta and tags for relevance.” Soun...

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