How contextual search only takes value of short description and how can i configure it

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Extending the Catalog Task table (sc_task)

The last relevant community post I could find on this topic was from 2015.  And the consensus then was clearly "strongly advise against." I want to bring it up again to see if anything's changed.  I'm not so ambitious that I want to extend the whole ...

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Micro certification

Assessment Simulator Task 1: Personalize Your Instance1. Impersonate Platform user.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms.1. First impersonate the user from ...

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Why did the Quick Survey not work after training?

Received a survey Monday evening 10:35p. I tried to fill it out this morning (Tue 10:30a) and I see the survey, and before I can finish reading the first question, the screen refreshes and take me to a page without the survey. Seems like it is the ho...

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Unable to change background color in Enhanced Chat (Now Assist)

Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...

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looking for an correct answer

what might be the correct answer for this

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What SAM workflows are available in SNOW OOB

Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB

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omit edit button in can read related list of knowledge base table for all the users except owner and

omit edit button in can read related list of knowledge base table for all the users except owner and ownership group members

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Catalog UI Policy

Hello,I am setting up  new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...

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• Request Management

Resolving Related Incidents before a Problem is resolved?

Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...

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• Problem Management

Configurable workspace - component json is missing in macroponent definition (sys_ux_macroponent )

I have a created a configurable workspace for a specific case type.I added a modal window that opens when a form action (declarative action) is clicked.  It works correctly when I test it from preview page. From the workspace form view, as a regular ...

• Question

How to Restrict Access to test Table Using Before Query Business Rule or ACL Based on User Departme

Hi everyone,I am working on restricting access to the test table so that only users belonging to the it or csa Department can view the data.Requirements:Users from it or csa Department should be able to see and interact with the records normally.User...

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Where Can I Find All of the Upgrades That A Customer Has Done

Am trying to figure out where I can find all of the ServiceNow Upgrades (what versions) a Customer has done since they have had ServiceNow.

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