ServiceNow Community

SNC Governando o Acesso da ServiceNow – O Controle de Privilégio da ServiceNow em sua plataforma

No universo em constante evolução das plataformas de gestão de serviços, o controle de acesso é uma preocupação crítica para muitas organizações. Nesse contexto, o com.snc.snc_access_control no ServiceNow emerge como uma solução robusta para gerenc...

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Threat Intelligence Security Center

Incident SLA applet Circle configuration on an SOW Variant

We created a variant of the OOB SOW page and created our own Incidents SLA applet.We would like it to group just like the same item on the OOB SOW (show days left till breached and BreachedWe are not seeing Breached.All incidents that have breached a...

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Now Assist for CSM - Resolution Notes Generation

Resolution Notes Generation is a Now Assist skill that creates a clear, concise summary of how a case was resolved. Using case fields, user activity, related tasks, and conversation transcripts, the skill drafts notes that reflect the full context of...

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Case Management
Customer Service Management
Now Assist for CSM

Exam

I am not able to book the exam and cant find page as well thought service now

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ServiceNow's CMA program has an AI problem

Over the five years Fred* had worked for ServiceNow, his account here on the Community had remained dormant. But suddenly, this April, it sprung to life. Fred became a prolific poster – often sharing his thoughts twice a day. And what though...

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Service Mapping

If business services, application services are already built out, what's the best process to go about service mapping. I am getting requests to map X service, but they have already been created in the auto services table and error out when trying to ...

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Adding new Fields to CMDB_CI or using Database view

Hello All, My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application. Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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list and filters

hello ,im not able to change the state from on hold to in progress.Can someone help me with this.

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Representing multiple funding sources in financial planning with SPW

Hello all! We recently implemented SPW and are now looking to represent approved budget for a given year. I also want the flexibility to show that a particular portfolio of work may have multiple different funding sources; for example, there could be...

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Financial Management

Resolved! CAD example questions

Hi all, I’m currently working through some CAD practice tests and I’m not completely sure about the answers to the questions below. Could someone help me out? 1. How can a developer create test run data sets for parameterized tests? More than one res...

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Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal

Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...

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AI Search
Service Catalog
Service Portal

Trying to send Reclaim Asset Record Producer Values fr Rule, and it creates RITM not ARR Record?

Trying to generate a Reclaim Asset record from a business rule that is using the Offboard RITM as a trigger. I tried the cart option, but it created a RITM instead of ARR record, and thereby skipped all the subsequent stuff that is supposed to happen...

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The Case of the Ten Prompts: Investigating ServiceNow’s Build Agent

This is a personal experiment with ServiceNow’s Build Agent for the #BuildWithBuildAgent challenge. What follows are my field notes and findings. Cue the rain-soaked alleyway and a detective with too many questions. The narrated version sets the sc...

Article

UI Builder, Workspaces, and UI classifications

I'm trying to learn how do work with UI Builder, so I'm following the courses on ServiceNow University. From the very start, however, there are some concepts introduced that are not very clear to me:Agent WorkspaceConfigurable WorkspaceCore UINext Ex...

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Chart interaction apply as filter option filters incorrect data

Recently, I've got my dashboard upgraded from "Classic" to "Platform Analytics" version and this is massive change. When investigation, I saw my dashboard which has charts with chart options "apply as filter" don't apply correct filter into list - si...

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