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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Assessment Simulator Task 6: Create a Dashboard and Add a Visualizaiton

HiI am having issues with step 6 primarily but even step 4 I am not sure I have done correctly. Below are the instructions:------As a Platform User, you want to create a dashboard where you can quickly view the status of incidents you are responsible...

  • Question

Hardware entitlement backend table name?

In ALM Hardware table, I could see a table as Hardware Entitlements was mapped as an Embedded list in the "entitlements" section, but somehow when I search for "hardware entitlements" table from the left naviagtion bar, I'm not able to see it.. what ...

  • Question

Extension of ast_contract table

Hi all, I need to extend ast_contract table.I know that the role to manage contracts is contract_manager and is requester type.How does licensing works in this case? It maintains the same logic of the parent table?

  • Question

Can 2 date range filters work at the same time in the same dashboard?

Hi Community, Is it possible to have 2 date range filters on the same dashboard, same tab that would work independently but also together?  I initially created a dynamic content element which I managed to make it work for one of the date fields we ne...

  • Question

Knowledge management overview Dashboard

Can the OOB knowledge management overview  Dashboard be updated to only show dashboards/metrics relevant to the user? such as a HR knowledge manager who has benefits content? or will it always show all the knowledge bases and metrics, approvals etc f...

  • Question

MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

  • Question

Resolved! Service Portal add avatar to icon

Hello everyone, I want to add the icon to the service portal activity field users icon I basically need to change from avatar to iconI am adding image for reference Basically my requirement is i want to override the avatar with a icon for customer po...

  • Question

How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)

Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...

  • Question
  • Case Management
  • CSM Configurable Workspace
  • Customer Service Management
  • Customer Service Portals

dependent list collectors in catalog form

Hey Guys,I have an requirement to make the list collectors as dependent.for example, I have three list collector variables with not reference to any table directly(I have custom choices values).All three visible on the form.  at once.If I select some...

  • Question
  • Request Management
  • Service Catalog

Adding filters to M2M type related list

Hello there, We have a M2M related list on our Change request table. This related list is also referred from change request table. We now have to restrict this related list to only show those change requests which are closed and has the similar chang...

  • Question

Resolved! New button for Custom Table

I have a custom table (extended from kb_knowledge). I don't want to use the existing New button but created a new one. This is the scriptvar uri = action.getGlideURI();        var path = uri.getFileFromPath() + '';        path = path.substring(0, pat...

  • Question

Resolved! Missing Knowledge Management Overview dashboard

We are implementing Knowledge Management. We've updated to the latest/greatest plugins, but we are missing the Knowledge Management Overview dashboard. I've confirmed the Knowledge Overview (com.sn_knowledge_overview) plugin is installed and up to da...

  • Question
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