ServiceNow Community

Instantly display dependent variable in MRVS via Catalog Client Script

I have a catalog client script on an MRVS that shows or hides Variable B depending on whether Variable A has a value.In the Service Portal, when a user starts typing in Variable A, Variable B doesn’t appear immediately—the user has to click outside t...

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CAD based question

What does the code search feature do in the studio? (Select all that apply)A. Searching in all applicationsB. Searching in a business ruleC. Searching in your applicationD. Search from a list of applicationsi felt all of them are true but i am not ab...

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Service graph connector Meraki

I have integration of SG-Meraki where I am facing to two issue.1. Discovery for Meraki is running fine but not auto updating in target table. if I am doing Manually transform, than it is updating to hardware table.2. After the update on table ci's st...

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Discovery

Custom AI Agent Not Discoverable in Virtual Agent Interface

Hello Everyone,We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.We've successfully developed and tested the AI Agent. However, after ...

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How do I limit the number of Project Status Reports to the latest per project in PMO Dashboard

In the PMO Dashboard we have below 2 reports that shows the total number of Project Status Reports generated "this month" and "last month"If a project generates more than one Status Report in a month the counter in above reports will increasing corre...

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How is Control Issue automatically created If the control status is set to non_compliant via import?

I would like to export the controls in Excel format, update the control status to non_compliant, and then import it to automatically create issues.GRCAssessmentUtils ->GRCAssessmentUtilsBase in there we have a function called as _evaluateControl wher...

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How to auto-refresh custom heatmap widget on dashboard without manual reload?

Hi everyone,I’ve built a custom heatmap for a dashboard using a client script + Script Include. The data is pulled via a GlideAjax call and then rendered into a heatmap table.Currently, the heatmap only loads when I manually refresh the dashboard.He...

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Get email template message into another email template

I have a requirement to get the email template eg ABC i need to add this ABC template into another email temaplate, How can we achieve.

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Demand Management

Hi, I want to achieve this criteria is demand records. How should I about implementing this. Given the state of a demand record is in "Qualified"When I select "Defer" or "Return to draft"Then I should be prompted to provide a reason for this, to prov...

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Aligning UI Action Behavior Across Core UI and Service Operations Workspace

There are two UI actions—Risk Assessment and Request Approval—but their behavior in Service Operations Workspace differs from the Core UI. What steps are needed to ensure these UI actions function consistently across both core and workspace interface...

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Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

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Flow Designer Issue: IF Statements on List Collector Fields Using Choice List

We have a scoped app where a person fills out a Record Producer on the Service Portal, and it populates a record in a custom table. That part works fine. But we are creating a flow that does various things when the record is first added to the tabl...

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How does servicenow OAuth Entity profile automatically refresh the access token?

I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...

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How agent automation can be implemented in servicenow

Requirement: Initial Incident Creation: When an agent's status shows "Down" for more than two hours, create an Incident in ServiceNow with the following attributes:Default priority: Priority 4 (Low).Priority Escalation After 6 Hours: If the agent's s...

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Unable to open HR Case in HR Agent Workspace

Hi All, We have an issue while loading the HR Case in HR Agent Workspace. It is showing loading record not display any data. Please refer to the screenshot below.Can anyone provide your expertise on this, what could be the reason? Thank you in Advanc...

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Human Resources Service Delivery