How to reset ServiceNow instance from upgrade version to base version

I upgraded my ServiceNow instance from the Xanadu version to the Zurich version, and I need to reset my instance back to the base version, which is Xanadu. Please guide me on whether this is possible.

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Customize Approval Form 'Summary of Item' to display End-User Filled Fields for one Catalog Item

We need to modify "Summary of Item being approved" in  the approval form so that it dynamically displays the values entered by the end user for a particular catalog item.Currently, the Summary of Item being approved shows all the variables of catalog...

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dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

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How to create an interactive filter in CSM/FSM WOKSPACE

Could you please help us to create an interactive filter in csm/fsm workspace

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To Set a Dynamic Background for Catalog Item and Form Pages in ServiceNow.

OverviewThis article explains how to dynamically render a background image on Service Portal catalog-related pages (Catalog Items, Categories, and Topics) using a custom image field and a Service Portal widget.Whenever the background image is updated...

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To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

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ServiceNow Learning 187 : Difference Between Float and Decimal Field Types in ServiceNow

Hi All,   I have always wondered why we have 2 types of floating number related field in ServiceNow. I thought to discover and see which should be rightly used in which scenarios. Let's see:   ‌‌1. Float Field Float Type field in ServiceNow is major...

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Background script - get users email_id's

Hi All, Can someone please help me with the below script, I'm trying to fetch 'email id' of 'delname' users. var delname = 'Mohmed Ahm, Sudarsh Dhoni';var delnew = delname.split(',');for (var i = 0; i <= delnew.length; i++) {    var getdel = new Glid...

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SNPI - Explore Now Create - Failed

I followed all the steps and I select "Import XML" and attached the XML file that I exported from here: https://nowlearning.service-now.com/nowcreate?id=sp_overview&sp_id=3c6d5430db2490509d7e0114b99619b0But when I select upload, the project does not ...

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Parent RITM should get closed as soon as the Child RITM's are created

Hi All My requirement is when a catalog is submitted, multiple child RITM's to be created but the Parent RITM should get closed as soon as the Child RITM's are created. How can i achieve it?

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RegEX to validate multiple IP Range and multiple IP Subnets

Hi all, Can someone please help me with Regex to validate multiple IP ranges and IP Subnets.Example : IP range --> 10.0.0.10-10.0.0.100,10.0.0.10-10.0.0.100IP subnet --> 10.0.0.10/32,10.0.0.10/32TIA!!

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filter component created On CSM/FSM Workspace not applying on the reports

Hi All,The requirement is to have interactive filters for the reports present on CSM/FSM workspace. I have created a filter component on the same table as the report and in report configuration the checkboxes "follow the report" is also true.But when...

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Populating response in MRVS using onSubmit client script

Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs.  ...

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How can a requester with the CMDB_Read role be granted read access to the core_company table?

A customer using only ITOM Visibility is configuring a dashboard feature to enable filtering by Company.They set the core_company table as the filter source; however, users with only the cmdb_read role were unable to see the filter list.To resolve th...

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How to install a plugin

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