ServiceNow Community

Zurich upgrade and change in user impersonation

With the last release / platform change to Zurich, the FSM default landing page changed is an unusual way.We received an emergency request from a manager in the facilities dept. regarding a change in the default Landing page. Upon further discussion...

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Migrate Personalized List Views

How can I migrate an itil user's personalized platform list view?

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Best practices for levels of approval during Demand vs Portfolio Planning

Hi everyone,We’re in the process of fully implementing SPM and trying to clarify the definition of “Approved” in the Demand lifecycle. What level of approval should occur during the Demand phase, and when should Portfolio Planning workflows begin?Pre...

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Resolved! Recovering Deleted Customer Updates - Update Set

Hi all, If you accidently deleted Customer Updates that were captured in your update set, is there anyway to recovering them? Or locate them to know exactly what was deleted? Thanks, Jonathan

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Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

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Discovery

SOLVED: Workaround for "Edit ..." buttons on Related Lists of Workspaces

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

Article

Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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Unable to publish the Discovery pattern

Hi Experts, I am seeing a weired error in my instance wherein I m not able to publish the pattern. I have checked each and every step with utmost attention and could not find any syntax error. Things I have checked are:- Syntax errors in each step.-...

Question
Discovery

After Business Rule not operating after modification from Employee Center

I have two business rules. These business rules are supposed to be run after a user enters an item in the Employee Center portal. The first is an After Insert business rule that is supposed to run when the Requested Item is created. It is supposed ...

Question

knowledge articles should send OOTB expiry notification for 30 and 60 days servicenow

OOTB notification works for 30 days. We tried to create a new email script to show content for articles eaxpiring in next 60 days. However the OOTB script include that triggers event considers authers/kb owners/kb manager etc, of articles expiring in...

Question

Service Commitment SLA

We are trying to update the SLA Definition by using Service commitment. I have a few queries to ask regarding it right now. We measure SLA by three bands (1,2 and 3). Performance band 1 would be >= 90%. Performance band 2 would be between <= 85% and ...

Question

Multi-Column Display in Catalog Dropdown Without Using Reference Field or Table

I am working on a ServiceNow catalog item where I need to display a dropdown field with multi-column values (e.g., Name, Role, Location) I don't want to use a reference field.I don’t have the values stored in any table, nor do I want to create a new ...

Question

Resolved! Flow designer not recognizing Yes/No variables as True/False when setting fields

Hello -- this is meant to be a solution for anyone who runs into the same issue I just figured out. Hope this helps someone down the line! Scenario: I have a record producer that creates a HR Case. The record producer has a Yes/No variable to indicat...

Question

Each Variables are Showing twice on Variable Editor when a record is submitted from record producer

We have observed an inconsistent behavior with Variable editor on Native view in Zurich instance. When some user are submitting the record producers few records are getting effected (not reproduceable everytime) in following ways:1. On the variable e...

Question

Allow regular end-users (snc_internal users) to add attachments to standard changes in ESC portal

When I submit a standard change as admin I can see the paperclip icon to add an attachment on the next screen after submitting, but regular end-users cannot. Perhaps there is an even better way to get an attachment added. I first tried adding an atta...

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