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Run again (debug) option in ECC Queue item view

I'm attempting to debug a Discovery Post script in a copy of PRD instance, but when using "Run Again" from the screen below, the script debugger utility doesn't stop at the breakpoint I've set. I gather I need to use "Run Again (debug)" which isn't a...

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GlideSchedule isInSchedule not working

I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...

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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...

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[PA PPM] Data Collections Daily job collection error

Hello, I am in sandbox trying to run [PA PPM] Data Collections Daily and i keep getting this error below: Error collecting for 20260210. Clearing the flushed snapshots for job run with log sys_id 3f57c00d3b03725051ed7f2eb3e45a15 java.lang.NullPointer...

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Resolved! Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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Retrieving relevant knowledge arcticle chunks using AI Search and Scripted REST API.

I recently started working on a project which requires external access to ServiceNow's AI Search feature. The goal here is to send a query to AI search using a scripted REST API and returning only the relevant chunks from the Knowledge base. Right no...

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Resolved! Problem Priority not updating when impact and urgency are changed

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

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SAM Pro and BigFix for End User Devices?

Has anyone implemented SAM Pro using the HCL BigFix Service Graph for end user devices? I've read elsewhere that it doesn't support pulling software usage OOB and there doesn't seem to be any OOB capability to leverage CSD 2.0 for automated reclamat...

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Local system account not enabled on Windows: Some metrics can’t be collected.

I was checking if anybody else from the community has experienced where the agents display message in the DEX console (Service Ops Workspace) of Local system account not enabled on Windows: Some metrics can’t be collected. We have observed more of th...

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Create an asset team who can not write to certain fields

We have an asset team who has the asset role.I want another team who has similar roles, but can only read:o Assigned too Serial Numbero Asset Tago Modelo Configuration Itemo Comments I thought I could give this new group asset role and set a client s...

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Help Help Help. MS Teams Integration for conversational Virtual Agent

6 Months in trying to setup MS Teams integration and have got absolutely nowhere. I am putting my faith in this wonderful community to help where SN Support have not. We have a single M365 tenant that is shared across multiple divisions (large enterp...

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Lex v2 template

I have upgraded the ServiceNow Voice with Amazon Connect to the latest version 5.0. But the lex template is still of version 1.0. Has the integration been updated to include lex v2 template?

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Limit catalog items to users with specific job title

I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...

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Wait For Signature From DocuSign Step Is Stuck on Waiting Status

I m working with the Out-The-Box "Send a Document for Digital Signature with Co-Signer" Flow. The DocuSign Envelope got Created and Signed, DocuSign Connect Sent the payload to the Servicenow Webhook however, the Envelope Webhook doesnt seem to updat...

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Resolved! Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

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