ServiceNow Community

Remove Documents from AI Search

Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...

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ServiceNow Configurable Workspaces: The Future of Unified Experiences

Have you ever wondered why, even with the right data and tools, teams still struggle to work efficiently on ServiceNow?The answer often lies not in the processes themselves but in how those processes are experienced. Traditional interfaces, though fu...

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powershell script is not working in flow designer

Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...

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Preventive Care - what do you get, and how can it help you?

Sometimes, all is not well with your platform. Things just aren't working, and you might be finding yourself in multiple escalations. We know this isn't a fun place to be. To help you get out of these escalation loops, and set your platform up to sta...

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ServiceNow Impact

Resolved! SNPI Story 1-Build a Scoped HHD Application-Validation Task Failed-User/Admin Role, rename HDD Mod..

I completed the steps as noted and received the below failure messages when attempting to complete the Validation Task. I reviewed the guide several times without finding any issues/missed steps. After testing and playing around I think the Validat...

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Vulnerability Risk Calculator - Use Source Risk Score instead of Vulnerability Severity?

Hi,We currently use Source Risk Score from Qualys (Qualys Detection Score; QDS) to do a direct map to our Risk Score in ServiceNow. QDS combines the severity of the vulnerability with other Threat Intelligence to get that Risk Score. Quite frequent...

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Qualys
Security Operations
Vulnerability Response

understanding the sys_user.* acl i created

I disabled the write acl in servicenow for the sys_user.last_name field. I created an write sys_user.* acl that requires the user_admin role. I also disabled the table acl for write sys_user as well. I gave a test user the user_admin role and when I...

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How to display a single Knowledge Article on a dashboard?

Hi everyone,Is there a way to add a single Knowledge Article so that its content is always visible directly on a dashboard?I know this was possible before using Content Blocks with the old reporting features, but I’m wondering if there’s a similar ap...

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New Tab In SIR Workspace

Hi! I’m working in the Security Incident Response (SIR) workspace, and I’d like to add a new tab (like “Overview,” “Details,” or “Investigation”) to the record page.I want this new tab to display a related list from a specific table and also include ...

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Access to event recording

How do I request access to the SPM event record for "SPM Resource Management Workspace: How to Set-Up &."?When I click on it, it is telling me access denied.

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How to Create an "Overview" Tab in a Workspace in ServiceNow

Creating a custom tab, such as "Overview," in a Workspace within ServiceNow can be efficiently done using the UI Builder. Below is a detailed step-by-step guide to help you accomplish this. Step 1: Access the UI Builder In the ServiceNow navigatio...

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UI Builder : Next Experience
UI Framework Next Experience
Workspace : Next Experience

Calling an AI Agent from Virtual Agent Topic

As mentioned, I want to invoke an AI Agent which I developed in the AI Agent Studio in a Virtual Agent Topic.According to the official documentation, we have to use "AI Connector" Utility and choose "AI Agent" option from "Choose custom skill" drop d...

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When will developer accounts get access to AI Agent Studio?

How long will developer accounts be blocked from AI Agent Studio?Some of the University training just assume I can get access to it like in the AI Agents Delivery Accreditation path.

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ServiceNow Impact

Share pages across Experiences

In ServiceNow, Workspaces are modern UIs built for specific personas or roles. They focus on the core tasks these users need to complete. Today, there are more than 50 out-of-the-box Workspaces shipped by ServiceNow. With so many available, it’s not...

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Resolved! Searching reference fields in workspaces

I'm trying to figure out how automatic searches on fields are configured. When I create a case in CSM/FSM workspace and select the Account field, before I write anything a list of search results are displayed under the field. This search is updated a...

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