ServiceNow Community

g_form.disableAttachments() caused "Download all" button to disappear

We have a requirement to allow users to update and ast_contract record but not attach documents. I created a deny unless access control rule to prevent users without the custom supplier_manager role from creating an attachment on an ast_contract reco...

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Remove "Provide feedback" from "Show me everything" menu

We have Zurich instance and want "Provide Feedback" topic to hide in Show me everthing menu and not to include in topic discovery. I know there is an open question for the same issue. But it was asked few years ago. So, I want to ask it again? Is it ...

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Virtual Agent

Need to migrate 300 catalog items with flows from one instance to another instance.

In Servicenow, there are 300 catalog items. Those needs to be migrated from one servicenow instance to another servicenow instance. There are flow designers connected to 300 catalog items individually. How to move complete catalog items and flows fro...

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Normalize company data coming from SCCM integration

Hi , Company records for Amazon are created appended with special characters. I found that these company records are coming from SCCM Import sets where they are using robust import set transformer. I cannot create any script to normalize the Amazon r...

Question

Agent Workspace Direct URL for Case

Hi,Where I work, Service Now has moved over to Agent Workspace.In the previous version, I used a Keyword Bookmark in the browser to quickly access a case number.I used this URL format with the %s to represent the case number:https://example.service-n...

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Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

Guarded Scripts KB2944435 Server-Side Sandbox Runtime Replacement

Hi all Does anyone have a high level understanding of the new Guarded Scripts Sandbox runtime and the impact? Will this stop scripts working or will it simply alert admins of the issue? Thanks in advance.

Question

News Article Content Editor

I am creating a news article and using the content editor. I accidentally clicked paste when I wasn't clicked on the correct block, and it put it down at the bottom of my screen "why it matters". Since this is not in a text block or any sort of conte...

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Resolved! How to disable the "My Lists" option in ServiceNow UI Builder?

Hi everyone,In my application, the My Lists feature allows users to create personalized lists even for tables they don’t have direct access to. This is a security concern because it bypasses table-level restrictions. I would like to completely disabl...

Question
My Lists tab

Date field not populating in UI Action

Hi Everyone, Why is my Date field (approval_date) not getting populated in a server-side UI Action in ServiceNow, even when using gs.nowDate() and setValue()? The state and other fields update correctly, but the Date field remains empty. What is the ...

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Playbook - Workspace - When exection start it not moved to the next

Hi There is an issue , where I have created custom but the issue with that it won't move to next steps

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Update Caller Record in SOW

Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...

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contextual search in a scoped application

Hello Everyone, I have this requirement that I need to fulfil in my record producer, it needs to have a field that when keywords are written into suggestions from articles in my knowledge base strictly will come up, all of this inside my scoped appl...

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Aruba WAP Discovery

Hi Experts, Does anyone have the pattern to discover aruba wap devices or any guidance will also help on how to write a pattern. Thanks.

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How to prevent users from setting State to On Hold in list views only?

Use case: Incidents moving to an on hold status in our instance has many mandatory fields to be filled out.We don't want to prevent agents from updating the state for Incident in list view altogether but we want to prevent them from doing this in lis...

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