Custom Service Portal Calendar Widget

Hello Everyone, I require assistance in developing and implementing a new custom Service Portal widget designed to provide a calendar interface.The primary function of this widget is to allow end-users to view available time slots and book a 'stice' ...

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Client Script Error - Change model: Mandatory Fields - After Zurich upgrade

Hi team,I'm facing this error after the Zurich upgrade on the Change request form "onChange script error: TypeError: g_scratchpad.change_model.refreshMandatoryFields is not a function function () { [native code] }"This is the Client Script that I'm u...

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Live on ServiceNow: Empowering Enterprise AI: Navigating Readiness with ServiceNow's Proven Model

  In this session, we’ll unpack the essential foundations that drive a successful, scalable, and sustainable AI journey across the enterprise. Based on ServiceNow’s proven AI readiness model, we’ll explore the six key capability pillars: Business, P...

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SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

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Glide Script To Identify Excessive Record Updates by Users

Glide Script To Identify Excessive Record Updates by Users This article provides a method to pinpoint which users are excessively updating the same record, leading to potential performance issues due to the overflow of the sys_journal_field table wit...

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• Analytics and Reports
• Best Practices
• Scripting and Coding

how to remove or hide update button in incident form without scripting or UI action

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Zurich release new feature - ReleaseOps

Hi,  Just came across something game-changing: ReleaseOps!Managing software releases used to feel like juggling flaming torches—constant monitoring, last-minute approvals, and a fair share of stress. But ReleaseOps flips the script.It automates relea...

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COALESCE fields in transform maps

So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...

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Restrict User to select only one Option in Email Survey Notification ( ✅ Resolved / ❌ Not Resolved )

Hi All, I have a requirement related to the Email Survey Notification in ServiceNow.When a ticket is marked fulfilled, the user receives an email like this:  (Resolved) – Clicking should open the survey questions page. (Not Resolved) – Clicking shoul...

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Reopen ui action in Risk event

hi, repone button in workspace Risk event configuration. Help me to find out the configuration.https://www.servicenow.com/docs/bundle/washingtondc-governance-risk-compliance/page/product/grc-risk/task/reopen-a-risk-event.html

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Discovered Devices Trend not visible

Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?  

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Adding the BCM Contributor Role does not secure access to the module or workspace

Hi all,apologies, if this has already been adressed elsewhere but I noticed that when I add the BCM Contributorsn_bcm.contributor role to a platform snc_internal user, they did not get any access rights for either the BCM module or the workspace, and...

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HTML widget change for dropdown

I need two fields dependency on widget, like country and stateCountry: United kingdom, Europe and United States.States: United kingdom: 1 stateEurope: 4 statesUnited States: 19 states when "country" is selected as US then "state" must show 19 options...

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How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?

Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...

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