Vulnerable item created in closed state due to CI being decommissioned. How is TTR calculated

Hello, I wanted to know that if the CI is retired in ServiceNow CMDB, and there is a Vulnerable item created for it in closed state, how would the Remediation target rules run for those VITs? If the VIT matches the condition for any of the rule, woul...

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How to create announcement before and after Upgrade to the Users?

Dear members, Requirement-Could you please inform all users by creating a Top Banner in the GRC for any update/upgrades (from 3 days before after 3 days)? Findings:created new announcement on table ->announcement.list-It shows announcement on service...

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What is difference between synchronous and asynchronous Business Rules?

What is difference between synchronous and asynchronous Business Rules?

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Remove Popup Triggered by Fix Button in Problem Management (Service Operations Workspace)

Hi Everyone, I’m working on some configurations in Problem Management. One of the requirements is to remove the popup that appears in the Service Operations Workspace when clicking the Fix button on the problem form (related to fix notes and cause no...

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Some 'Project status report' created in project workspace are not visible

when we create 'Project status report' from project workspace sometimes it won't reflect on project not sure It is OOB.

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Restrict the users to access the portal page or catalog item if they are not part of the record

Hi Experts, Issue - the other users who are not part of the record can still view the page or catalog item associated with it,they should get an 'Access Denied' error.When a user tries to open the catalog item and is part of the record then user is a...

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How to count the number of records in a table?

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Trigger the Survey to the external users

Is it possible to trigger a survey to an external user via email, even if that user is not registered in the ServiceNow User table? If not, is there an alternative approach to achieve this?

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Dynamic form view Creation

hello team, Im looking for the feasibility for creation of dynamic form view.eg., if any record is created in table A, new form view should be created for incident table with all the fields available. this should be robust such as in future if any ne...

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Issue with Adding/Removing Users from Group

Hello Community,   I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.   Could you please suggest a resolution for...

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How to translate the sub topics header in ESC widget

Hi all, I'm currently trying to fix a translation issue with the sub topics widget on the Employee Center page for topics, and I stumbled over this getMessage() parameter. I couldn't find any documentation, but my theory was that it means that I have...

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How to add new state between the existing states in standard change state banner.

I want to add a new State i.e TEST in between the two state ASSESS and AUTHORIZED. I wan't to do it for standard change form only.How can I do that?

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Now Assist Skill kitを用いた要約機能について（Summary function using Now Assist Skill kit）

下記の手順でNow Assist Skill kitを用いた要約機能を作成しようとしています。①ワークスペースのページにテキストを表示する。②ワークスペースの画面初期表示時にスクリプトで作成した文字列を①のテキストに表示する。③AI（Now Assist Skill kit）を②の初期スクリプトで呼び出す。④AI（Now Assist Skill kit）で要約する。 上記③、④のやり方を知っている方、ご教示ください。 ---I am trying to create a summary fun...

• Question

Problem Task type is not available in SOW

Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot   

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knowledge

As A/An Knowledge Manager, the better way to searching for Knowledge articles within "My Approvals" (Knowledge) so that SMEs can easily locate articles. OOTB cannot be searched due to the Approving field is a document_id type.  What is the actual ref...

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