Healthcheck Button Visibility Logic Based on System Comments in General Case

Objective:*we are working on implementing  functionality that controls the visibility of a Healthcheck button in the General Case form in ServiceNow. The button's visibility is controlled based on comments added by "system." *Detailed Breakdown:*When...

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Archive Request record along with connected RITM And Catalog Tasks 2 Years After Closure

Archive Request record along with connected RITM And Catalog Tasks 2 Years After ClosureI want to archive this i know there are archive rules what we can configure i want to understand how my ritm and sc tass also will be archived?Do i need to create...

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Hide Overview Tab on Change Request in Service Operations Workspace.

I had a Requirement, need to hide the Overview tab on Create New Change Request. 

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How to achieve/configure different Discovery Console settings for different Networks ?

Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...

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• Discovery

Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons? 

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how to get current logged in user and date and time in service now

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EKS K8’s ServiceNow Discovery Using Visibility Agent - Article

K8's Overview  What is Container?A container is simply like a software unit/wrapper that will package everything- your application code, app related dependencies etc. together.Why Kubernetes?Suppose, you have a requirement for running 10 different ap...

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Incident Record view is working in Native UI but not in Portal

Hi All, We have a custom portal where I can see the list of incidents but when I am opening an Incident record explicitly it is showing "No elements to Display" bcz the URL contains "view=case". When I remove that view=case it is redirecting to "Defa...

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Networking fundamentals required for ITOM

Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?

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ServiceNow Catalog Item Variables Not Visible to Certain Roles

I created a catalog item that should be available for the roles employee and itil. The item appears in the service catalog for both roles. When a user with the employee role opens the item the form is completely blank and none of the variables are vi...

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Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Tabs Component when Creating a Microsite

I've created a simple microsite for one of our topic pages and I am using the Tabs component. Is there a way to change the tab color for the selected tab? Once you select the tab, you can't view the tabs and determine which one you are on.  

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Catalog UI Policy

Hello,I am setting up  new Catalog Item that allows users to request software to be checked by Infosec staff so that they can check on privacy settings and so on. I have some varibales/questions that are visible to the user and some that need to be o...

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• Request Management

Conversational Variable

I want the Record Producer to have a Conversational Variable like how the Virtual Agent works.

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