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Community activity

Section not visible on workspace only

Hi all,I’ve added a new section (sys_ui_section) to a record form for table sn_compliance_policy_exception.The section:exists in sys_ui_sectionis assigned to View = Workspacehas the correct table (sys_name = sn_compliance_policy_exception)is visible ...

  • Question

Create an OAuth API Endpoint for External Clients

Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry  I actually see this  When I am expect...

  • Question

CSDM ELI5 (Explained Like I'm 5) - Part 3

If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...

  • Article

Scoping Auditable Units

I'm not able to select newly created auditable units in an engagement scope. Even after I activate them and risk assess them, they are not available for selection. On a side note, I imagine scoping in the auditable unit will bring in all of the entit...

  • Question

notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment  How To start sending auto triggered mails when the Service request SLA reaches 90% SLA .  we have already configured SLA on requested item table please help me wth configuration steps .  Thank...

  • Question

Where can I find the pop up for related list declarative action?

Hi Everyone, I have a requirement to update the filter of "Add Auditable Units" related list action which shows in an Engagement record under the "Entities" related list in "Audit Workspace". I have looked everywhere in the UI builder to find the fil...

  • Question
  • Audit Management
  • Compliance Management
  • Integrated Risk Management (IRM)

Exclude 9 users from receiving notifications

Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...

  • Question

Subject: Is there any maintenance fee for ServiceNow Delta Exam?

Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you

  • Question

Generate Alert in ITOM

We are using Agent ACC-M on Servers and are trying to generate an alert based off of two metrics being hit. So for example we only want an Alert generated to our Server guys when Disk Space hits 85% AND Disk Available is Less than 250GB if it is met ...

  • Question

Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

  • Question
  • Change Management
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