SLA Elapsed time reset when SLA Definition changes

We have configured multiple SLAs in ServiceNow for the same table with:Same Assignment GroupSame Start / Stop conditionsSame WorkflowDifferent Priorities (P2 and P3)Current behavior:An incident is created with Priority 3P3 SLA gets attached and start...

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Orphan Detection and clean up

I need an documentation on how can we identify /detect orphan ci, orphan relationships and how can we cleanup. Need process documentation to enable future maintenance and knowledge sharing.

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Want to delete my servicenow account

I would like to permanently delete my ServiceNow Developer accountand all associated personal developer instances.Email ID: <akash.ae.singh@gmail.com>

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Add Comments to selected items in catering request

Hi all,  When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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Live On ServiceNow: Service Operations Workspace Academy Series

Live On ServiceNow: Service Operations Workspace Academy Series   Are you ready to take your Service Operations Workspace (SOW) skills to the next level? The SOW Academy Series is designed to showcase best practices for configuring SOW features, help...

• Article

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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What is a form and how does it work?

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Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

• Question

Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

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"Article Body" showing on Service Portal

Hello Everyone, I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this?  Atta...

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Need help with reporting on system log

There is some transform script that runs everyday and create system logs, can I create report on this everyday?is it possible to automate this process anyhow? any direction would be appreciated. Thanks

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• Analytics and Reports

How to calculate Risk level on change table using Risk conditions

when we click on related link (calculate risk) on change record it will set risk level. time window is a new custom choice field having options(business, on call), i tried this but only one condition satisfying but not other from the below. can any o...

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• Change Management

Restrict triggering of email notification to when no contextual results found on the related HR case

Hi Team, Can you please guide on establishing this scenario. Currently we are triggering the notification to requester with related contextual search results using table configurations and we are using email script : cxs_emailsearchresults (OOB) in t...

• Question

"Group by" option in the list component of the workspace does not work as expected

 I've created a workspace page.There are two tabs: a dashboard tab and a list tab.Clicking a report in the report tab displays the records in the list component in the list tab.At this time, the report's title, filter, and group by are passed as para...

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