ServiceNow Community

How to set variable value as a reference qualifier in lookup select box variable on catalog item

Hi Everyone,I’m trying to set a reference qualifier dynamically on a Lookup Select Box variable in a catalog item by using another variable’s value.Right now, I’m using the following script as the reference qualifier:javascript&colon; "" + current.va...

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How to load multiple sheet using transform map

Hi All,I have an requirement to load excel with multiple sheets using transform map.Sheet 1 - Supplier(Coulmn- Supplier name, Tax ID, Details) - Target table is sn_fin_supplierSheet 2 - Details(runs automatically when Details is Y ) - Target table i...

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How to get response variables in a ServiceNow Flow from 'Azure Create Subscription' Action

we are using AzureCreateSubscrption flow action to create record in Azure and inturn we are getting response in flow.How to get this response variables to map to ServiceNow cmdb tables(azure_vm_instance)

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How to restore the knowledge articles from one instance to another

Hi Everyone Need your help on one of my requirement to get the knowledge articles from one instance and create or update it on another instance through schedule job. We have to get the data ( publish , retired ) from one instance and create or updat...

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Check Compliance for Health Literacy advisor.

I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?

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ATF on Australia upgrade failed because of client script not run on the Client Test Runner

I am currently on glide-australia-02-11-2026__patch0-hotfix1-03-16-2026 and have been running some ATF tests that involve Client Scripts to set field mandatory and visibility.However, when the ATF runs using the Client Test Runner, the Client Script ...

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Flow designer vs Scheduled Job

What best-practice guidelines should be used to decide between Flow Designer and a scheduled job—such as transaction volume, payload size, event queue impact, or similar factors? Thanks

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Flow Designer

Virtual Agent OOTB case conversation not working when user is not admin ie. create case

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...

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How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

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How to make catalog item visible to the particular group and also users who do not have managers

I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this @Ankur Bawiskar

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SOW and Incident Communication

Hello, In SOW, when I'm in Major Incident, I have Communicate tab, with New Communication button. When I click on it, I can create a new communication, with several options. One of them is channel. I can choose between email and slack. As we have MS ...

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Issue integrating DevOps Change Velocity with Jira using OAuth 2.0

Hi everyone, I am currently integrating DevOps Change Velocity with Jira using OAuth 2.0, and I am facing a couple of issues during the setup. The first error I get while trying to connect the tool is: Tool cannot be created because the credential cr...

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SAM Pro - SolarWinds SKU

Hi team, I am trying to load SolarWinds SKU including Syslog Server and Performance Analyzer. I found the results in Discovery models but not getting any results after Reconciliation? Anyone has suggestion, how can I fix this publisher?

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Work Order Tasks are not being displayed on the task panel on FSM Dispatcher Workspace

On the FSM Dispatcher Workspace, the Work Order Tasks are not being displayed on the task panel. We impersonated a dispatch group user, selected their associated territory on the Dispatcher Workspace, but the task panel still does not show any Work O...

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Custom field decorator not showing on multi line string field

I create declarative field decorator on string field (description) its not visible but same decorator I added over short description it was visible. what could be the issue. Field decorators does not work on multi line elements?

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