ServiceNow Community

Roadmap — Mastering ServiceNow scripting & eliminating the top 10 technical pain points

Below is a structured, actionable roadmap that maps each of the top 10 scripting pain areas to learning workstreams, concrete tasks, practice projects, guardrails, and success metrics. Follow this plan iteratively (sprints), measure progress, and you...

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Generate labor cost plans by individual resources based on Resource Assignments

Effective labour cost planning is crucial for accurate project budgeting and financial forecasting. In the new financials experience, ‘Role’, ‘Employee Type’ and ‘Expense Type’ are available out of the box as the financial planning attributes i.e. la...

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Financial Management
Financial Planning
labor costs
project workspace

Design QUESTIONNAIRES on the fly for set of users of type Yes/No, Attachment to collect evidence?

Hi ServiceNow Experts,Need your valuable inputs on the below requirement and its feasibility in ServiceNow:Requirement -Client wants to design questionnaires which can vary from one audience to another and doesn't follow any Standard Template. The Qu...

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How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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Change group approval

Hi Team, I have requirement to send group approvals to Specific groups instead of assignment group In change management currently assignment group members are getting the approval, now the requirement is not to get approval for all of the members in ...

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Resolved! Guidance Needed on ServiceNow CSDM Best Practices

Hi everyone,I’m currently learning ServiceNow CSDM and would like some guidance on best practices and real-world implementation tips. Any resources, examples, or common mistakes to avoid would be really helpful.Thanks in advance!

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Resolved! New to ServiceNow Community – Looking for Guidance

Hi everyone,I’m new to the ServiceNow Community and excited to learn more. I’m exploring ServiceNow certifications and learning resources, and I’d appreciate any tips or guidance from experienced members.Thanks for the support!

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Resolved! Best Resources for ServiceNow Certification?

Hi everyone,I’m preparing for ServiceNow certifications and looking for guidance on the best training resources and study tips.Any recommendations for courses, learning paths, or exam prep strategies would be really helpful.Thanks in advance!

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Redirecting a Specific Group to Service Operations Workspace (SOW)

OverviewThere are scenarios where you may want only a specific set of users to land in Service Operations Workspace (SOW) instead of the standard UI. A common example is running a pilot group before rolling SOW out more widely.This article explains h...

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ServiceNow Studio – "Manually Apply" option missing when resolving Git conflicts

Hello my dear CommunityOn my instance, when a conflict occurs, I only see the option to apply or discard all stashed changes.The “Manually Apply” option described in the documentation is not available.Has anyone already encountered this behavior?

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Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user". The approvers need to have Read only access to the DRIR case,...

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What elevated commands are executed by ServiceNow for Service Mapping ?

Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...

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Service Mapping

Catalog item - Request cancelled for end user

SpoilerSpoilerI am building a catalg item with flow designer (decision table) , as admin i can submit request and works as expected when end user submits a request it is getting cancelled automatically without triggering approval it automatically ch...

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Resolved! Tracking of “assists” usage count, across multiple instances.

I am wondering how other companies are keeping track of “assists” usage. We will have 2 production instances, and 15 sub production instances. How do companies track the number of “assists” used across multiple instances? I am hoping we do not need t...

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