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How to find Incident generated using Inbound Email Action or Record Producer?

How to find Incident generated using Inbound Email Action or Record Producer? If Inbound Email Action How can we find Inbound Email Action Name from Incident created or Email in Zurich version

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Resolved! Project workspace - trying to add list page to it but can't seem to get it working

Hi All,Within the OOB Project workspace, I see the left-hand menu currently includes Projects and Doc Templates. I’m trying to add a List page in between them that displays lists such as Projects, Project Tasks, Risks, etc.I was able to create the li...

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How to identify Service Catalog items linked to specific approver groups?

Hi Community, I need help identifying the list of Service Catalog items that are associated with the following approver groups:FSD-FCIT_SM-APRFSD-FCIT_SO-APRThis is an information-only requirement. I am not looking to modify any workflows or approval...

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Clearing an HTML variable

I have an HTML variable that stores the sys_id of a record, and I have a client script that performs the clearing when there is a change in the field that modifies the HTML variable. The problem is that every time there is a change in the field that ...

Question

IRE rules while setting up multiple discoveries

I have SG-INTUNE setup avaible in my instance , and I am getting the discovery data as well from it , now what i did is I have created a reconcilition rule in which I have mentioned Sg-Tanium prioirty is 100 and SG-Intune priority is 200 on fields li...

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How to create a variant from UI Builder for attached UX Macroponent

How to create a variant from UI Builder for attached UX Macroponent I want to copy attached record InformationUX Macroponent Definitions | ServiceNow

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Need to Mask/ encrypt the field values for some user roles

Hi Team, I am looking to implement a solution to secure specific string and date fields based on user roles. The goal is to ensure that while end users see only masked or encrypted values in the interface, the original data remains intact in the data...

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What role should be there to see service dashboard in Service Operations Workspace?

I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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Email notification on record deletion from a custom table

Greetings, people.Question:Is it possible to trigger an email notification when a record is deleted from a table in ServiceNow?Use case:The table in question is a custom table, and all records are created manually. Whenever a record is deleted, I wan...

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Incident Management

Is there a way to export .mpp files from servicenow, I'm only getting xml files to open MS Project

Is there a way to export .mpp files from servicenow, I'm only getting xml files to open in MS ProjectI see this knowledge article, but the client wants the ability to get an mpp file since the current workaround is increasing extra steps for project ...

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Figure out table in which Field changes date and time recorded

Hi,Whenever a state in problem is changed, the date and time in which it was changed is shown in activities tab. But I want to know in which table it is stored in order to execute that in a script. I am attaching the ss for reference. Any suggestion ...

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Record Producer

Scenario: Create a Record Producer named 'Visitor Access Request' that creates a record in theIncident table.Tasks• 1. Create the Record Producer on the Incident table.• 2. Add variables: Visitor Name, Visit Date, Reason for Visit.• 3. Map variables ...

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URL (portal/catalog item) page deactivation

Hi,I want to disable / retire two URLs out of which one is a portal page and second is a catalog item page in portal. If I deactivate the catalog item, its showing as you are not authorized to use but I need a output such as error 404 page not found....

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'Set Catalog Variables' action not available in Flow Designer

What is the trick for getting this action to become available? I thought it was in one of the spokes but I can't find it. Thx!

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