ServiceNow Community

How to populate multiple CC email addresses into Watch List from inbound email using flow designer?

Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...

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Custom field decorator not showing on multi line string field

I create declarative field decorator on string field (description) its not visible but same decorator I added over short description it was visible. what could be the issue. Field decorators does not work on multi line elements?

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Now Agent Mobile Offline mode not workig after the offline button is enabled in NOW Agent mobile App

Requirement is to enable NOW Agent offline mode for the following tables - IncidentProblemChangeKnowledgeSteps taken so far - 1. Plugin Installed - SG Offline support plugin (com.glide.sg.offline)2. Navigate to All > System Mobile > Mobile App Builde...

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Supplier Portal APO

In APO while opening the Supplier Portal, It is showing errors and cd_ContentDelivery is not available in the instance. what to do? Also, in the My Requests I am not able to see the invoice cases and Invoice Inquiry Cases submitted by the Supplier Co...

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Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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How to add new Module in Workspace.

We had a requirement to add Catalog Tasks module to the SIR workspace like below. Open sys_ux_list_menu_config table and search for SIR name.UX List Menu Configurations | ServiceNow (Change link as per your instance) Once you open UX list menu check...

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Dynamic Location Filtering in Catalog Item based on Requestor, Role, and Stockroom (cmn_location)

Hi All,I am working on a ServiceNow catalog requirement where I need to dynamically filter a Location reference field based on multiple conditions like user role, requestor, hierarchy, and stockroom availability.Scenario:I have a Catalog Item with tw...

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Owning Your ServiceNow Career Path (Without Waiting for Permission)

As a new platform owner: What is one area you could lean into without being asked? One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fi...

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License-Cost to approval request via email

I researched if a license is required to allow someone to approve a request (from RITM) via email and everything I read tells me no. I even read they do not require a role and the only thing that is required, is that they are set as an approver in th...

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Making Workflow Field Mandatory in Knowledge Management

Hi Experts, In the Zurich ServiceNow instance, I need the Workflow field in the Knowledge Management form to be mandatory.Initially, the field was not mandatory, so I updated it at the dictionary level to make it mandatory.After this change, the fiel...

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Capturing Approval Duration for Approver in user type approvals

I'm working on capturing approval duration using a metric definition on approver table.Requirement:The approval type is user based approvalMultiple users (eg 4-5 users) are assigned at this levelIf any one user approves, the request moves forward as...

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Servicenow to SharePoint Integration - Folder creation with metadata

After integrating ServiceNow to SharePoint by setting up a connection, I'm trying to create a flow designer flow with SharePointOnline Spoke action to create a folder. The folder gets created. Now I am looking for ways to set the metadata of the fold...

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RITM to SCTASK attachment copy – duplicates and email attachments corrupted

Good day, everyone. I hope you're all doing well.I am trying to copy attachments from RITM to SCTASK using a Business Rule on sys_attachment (after insert).Flow:- User uploads files in portal → RITM created- User sends additional attachments via emai...

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Virtual Agent OOTB case conversation not working when user is not admin ie. create case

We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...

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