Look up all "true" values for use in a Flow

Hello!Not sure this is something possible, but I'm hoping to simplify some of how I build an app I've just started on. I'm going to currently have a whole bunch of True/False fields that drive lookups for other information as part of the "intake" for...

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Record exists in TPM Discovered Technologies but associated software installation record is gone

We have 4 records in TPM Discovered Technologies for Visual Studio on a specific server but of those 4 records, only one version has an associated software installation record (Version 16.11.51).  One of these records is also missing the Discovery Mo...

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How to request a ServiceNow Demo instance vs Developer (PDI) Instance

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Global-scoped apps in IDE/SDK

I was just wondering if there was any update on the ability to edit globally-scoped apps in the SDK. The last news I saw on it was from a year ago saying it was a "longer term" item. We're currently trying to move into a more code-centric/Git-centric...

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Robust Transform Map - IdentifierEntrySysId: Unknown

We're implementing IRE in our organization and building a testing framework to validate identification rules. As part of this, we're trying to report on entries in the [cmdb_identifier_entry] table based on payloads processed via IRE. In my PDI, when...

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Ready For Review missing from Resource Assignment, Planning view

In the training video, SPM Resource Management Workspace: A new approach for assigning resources to outcomes, the presenter is showing how to create a Resource Assignment and the "Ready For Review" column is showing for the PM to indicate that the as...

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Not able to avail free voucher for CSA

Hey Everyone  I have completed all the pre-requisites for the CSA Mainline Exam still I am not able to avail the free voucher whenever I try to avail the voucher it redirects me to the payment tab.  I request everyone to please guide me on how I can ...

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Generate Report for Incidents handled or touched by your team even after reassignment in ServiceNow

hello All , We are looking for a way to report on how many tickets RITM, INC did pass through our service desk.  Any suggestion or solution will be realy helpful

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ITSM Workflow Question

Hello Team, I have a requirement : I am submitting the request and there we have certain approval after the creating the change request from the Run Script activity of the workflow in that workflow i want to wait till change request state should  mov...

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Using a Dynamic Filter Option with an Interactive Filter

I have a table where a row consists of multiple services listed in the cmdb_ci_service in a hierarchical order based on service classification, imagine L1, L2, L3-L6, etc. at each L level, the associated Owner (u_l1_owner) and Lead (u_l1_lead) is ide...

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Integrating ServiceNow with IAM Tools (SailPoint, Entra ID, Okta): Best Practices and Pitfalls

Executive SummaryIdentity and Access Management (IAM) sits at the intersection of security, compliance, and productivity. Many organizations struggle with fragmented access request processes — some requests go through email, others through legacy por...

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• Request Management

Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item

Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...

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