ServiceNow Community

Two instances of Copilot are displayed in the License Workbench

Hi All, After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscr...

Question

Making the switch over to Enhanced Requests experience

From the July 2025 updates to Employee Center, there was a new widget released for My Requests. It looks really interesting as adds some good options to the my_requests page. Let's take a look at how to switch over to use that widget in a PDI. Here i...

blog

Jira Spoke, bi-directional integration of on-premise Jira to ServiceNow only working one direction

We have a on-prem Jira instance and have connected it to ServiceNow.We are using IPA Key for Credentials.Using our Mid Server for connection.For Connection & Credentials Alias - using Jira Spoke with HTTP connection, Basic Auth with API Key, Connecti...

Question

Group Membership (sys_user_grmember) cleanup job advice

I've noticed how we can get duplicate records in sys_user_grmember (same user/group combo existing on multiple records on this table). This happens because of automated processes that add members to groups without checking membership first, etc...but...

Question

New Technical Accelerator just launched! Jumpstart Your Now Mobile for Employees

Jumpstart Your Employee Mobile Experience with Now Mobile Today’s employees expect work to meet them where they are — on their phones, on the go, and without friction. Jumpstart Your Now Mobile for Employees is a hands-on Impact Accelerator designed ...

Article

SharePoint Online External Content Connector

I have configured the connector using a new MS App registration which has full control for all sites. I have set 6 specific sites to be indexed. Some of the content is indexed but I am getting 500 internal server error errors for 2 of the sites. I c...

Question

Empty CI on Asset Record

Hi Team, I had this recent import and the model category wasnt included on the sheet resulting to empty CI on the asset record, is there a way to fix this? i tried running a background script to target a specific asset and according to the log there ...

Question

Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

Question

SAP FOCUSED RUN integrating with service now

Hello Team, We are planning to do integrating SAP FRUN with service now for ITSM (incident management), please provide detail to do the same

Question

Pop up message on approval checkbox

I have been asked to pop up a message when a user clicks the approval checkbox on a request item. I have searched, but I cannot figure out how to do that.Any help is VERY MUCH appreciated. Thank you, Charles

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Chart your path to implementation success

Chart your path to implementation success With ServiceNow, your organization works faster and smarter—creating great experiences, increasing efficiency, and fueling business growth. By connecting people, processes, and systems, you can deliver transf...

Article

Untangling Years of Customizations: How Do We Get Back to OOB?

My organization has been using ServiceNow since at least the Eureka release. Over the years, we’ve significantly over-customized the platform. In many cases, we built custom functionality before ServiceNow provided an out-of-the-box (OOB) solution—fu...

Question
Change Management

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

Question

Date Filter Configuration

Hello, I am building a simple list visualization (The requirement is to show users who are missing a time sheet for any given week) on a Platform Analytics Dashboard. This list is built off of the User table (sys_user) with 2 conditions (Active is tr...

Question
In Platform analytics
Yokohama release

Resolved! Virtual Agent in Service Operation Workspace

Hello! I want the similar bubble chat with a virtual agent as we have in the employee portal but on the Service Operation Workspace. The objective is to be able to have a Help Agent on SOW that leads us through a check - list in order to know if we c...

Question
Natural Language Understanding (NLU)
Service Operations Workspace
Virtual Agent