ServiceNow Community

ServiceNow Instance Full Scan

With the help of existing community articles, we performed a full instance scan and identified over 4,000 records in the scan findings.Can you please provide the steps to resolve these findings?

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SuggestBestApproach to Import CMDB Data & Relationships from Third‑Party Tool without ITOM/Discovery

Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...

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SG-AWS SG-AWS-GenericTags - Tag-based Service Mapping - Will this work without AWS Cloud Discovery

Starting our SG-AWS implementation with one of the mvp is to help service mapping. Since Tag-based service mapping used the cmdb_key_value table, will the SG-AWS generictags imports populate the cmdb_key_value table as well?

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MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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Resolved! Acessing variables in Advanced Reference Qualifier from a variable set

I have a Record Producer with this structure. Record Producer{ Variable 1 Variable Set { Variable 2 } } Variable 1 is inside the record producer but Variable 2 is in a variable set. I want to use variabl...

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Scripting and Coding
User Interface (UI)

"Require confirmation" field in the sys_app_module table

Hi.I have a question about module.What is the setting for the "Require confirmation" field in the sys_app_module table?What is it used for?

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HR and IT Portals

Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...

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Controlling the creation of records in the parent table when expanding a table.

A child table with the same structure as the parent table is required.Furthermore, we want to prevent records from being linked to the parent table based on the field values of records created in the child table.Is this feasible to implement? I co...

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Showing Additional Attributes on Multiple Select Filters

Hello! Is there a way to add additional attributes to a "Multiple Select" interactive filter that has a table selected as the filter source (example in the screenshot below: adding a short description field in addition to the RITM number so the user ...

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Popularity Signal LLM Labeling Tool

Hello all,We have had the core basic Now Assist activated for a couple of weeks, generally just using the incident summarization, email generation etc features. We noticed that starting yesterday our daily assists doubled directly related to this ski...

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ServiceNow survey

Is it possible to remove Survey is in reference to HRC0024213 [HRC0024213] , the repeating request number from the survey form.

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Servicenow survey configuration

How can I remove this reference record details from the survey when it is triggered.

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servicenow survey configuration for reference record

How can I remove this reference record details from the survey when it is triggered.

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Step‑by‑Step Guidance Needed: Configuring Cross‑Instance Application Trust

Hello ServiceNow Community,I’m looking for step‑by‑step guidance and best practices to correctly configure Cross‑Instance Application Trust (CIAT) across multiple ServiceNow environments.Current Environment Setup10 Development instances1 QA instance1...

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AI Voice Agents for CSM: Get case status and manage cases

The Get Case Status and Manage Cases AI Voice Agent is an out-of-the-box capability in Now Assist for CSM that enables customers to check the status of an existing case and create new cases through natural voice conversation — without waiting on hold...

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