ServiceNow Community

Flow breaks when the state of catalog tasks are manually changed

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...

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Issue with Scan findings

Hi Team, While running the Scan Application for the custom application, we are encountering the following scan finding:“Review the identified UI Page to determine whether a unique ACL should be created to limit access to only relevant users.”An ACL h...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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Flow designer update trigger conditions

Hello Team,I have one outbound integration setup with one third-party tool.Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the nu...

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what is the purpose of next Related child template field in sys_template table in sevicenow

Hi , I have created a template in the Next Related Child Template field in the sys_template table for the parent record. However, when I create a Change Request and apply the parent template, the template configured in the Next Related Child Templat...

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Resolved! How to get the time and date in CET time zone in scoped application

Hi All,I would like the date and time to be converted in Scoped application below code is not working can you please help me.var grIncident = new GlideRecord('incident');if (grIncident.get('sys_id', 'e8bfe5eac380cb9896985630a00131a2')) { var gdt =...

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Understanding Retroactive Start and Retroactive Pause/Stop in SLA (ServiceNow)

Hi everyone,I’m trying to understand the concept of Retroactive Start and Retroactive Pause/Stop in SLA within ServiceNow, but I’m a bit confused about how they work in real-world scenarios.I have a few questions:What is the exact purpose of Retroact...

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How to pass values from a For Each loop into an array flow variable (step by step)?

Hi Community, I’m working in ServiceNow Flow Designer and I’m trying to clearly understand the correct, supported way to collect values from a For Each loop and store them into an array flow variable, so the values are available after the loop finish...

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Clarification on Indicator Source Frequency vs Indicator Job Frequency in Performance Analytics

I have a question regarding how frequency works in Performance Analytics. In my setup: - The Indicator Source has Valid for frequency = Daily - The Indicator Job is configured to run Hourly I want to understand how these two settings interact. From m...

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The email attachments being sent by Outlook into ServiceNow are being renamed to message.eml.

The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.

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Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

Hello,Cannot see Collaborative Work Management Option in Team agile tool field. Am i missing any config?

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Handling unnecessary IP Address records

It is assumed that all IP addresses obtained are registered in the cmdb_ci_ip_address table.A column in this table.・Configuration Item・NicRecords with these two items set to "empty" are considered unnecessary and can be deleted.(First of all, is this...

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Integarion hub overallocated how can we fix it

SNOW VENDOR suggest like "The reason you are seeing over-allocation on ihub starter pack is due to many REST API calls made by "Send personal message" from Microsoft Teams graph spoke, which come under "integration hub starter" subscription entitleme...

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How to expand cc and bcc fields by default like to field?

How to expand the CC and BCC fields by default while opening the email compose window in any module like Incident, Case, Problem, and Service Request.Current behavior:The CC and BCC fields are collapsed and appear within the "To" field. Users need to...

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Create Document Task : Flow action generates document task but gives attachment not found error all

All the time when i try create Document task in flow designer it generates the document task but when i try to fill document it says attachment is missing. does any one know how to resolve this issue ?

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