ServiceNow Community

Lists in custom workspace is not visible for some users

Hi Team, We have created a custom workspace and have custom roles to which this should be visible.But the list in workspace is not visible to non-admin users. User can access to the home page, create record, view record, and but not able to view Lis...

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Reference field values are not visible in Portal

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table. I have a variable in the HR Service which is referenced to the custom table. I have recor...

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Employee Service Center

What would be the proper method to remove the deprecated "Instance Security Center"

Hi everyone, As of September 2024, ServiceNow deprecated the "Instance Security Center" and replaced it with the "ServiceNow Security Center". (Source) We redirected the /isc to a 404 page a few years ago but I still see traces in the system (and ski...

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Resolved! About counting IntegrationHub Transactions

Hi all!I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records]. However, what if 4 outbou...

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How to use metrics for First call resolution for Sc_task

Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks

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unable to capture the deleted records of sys_portal and sys_portal_preferences in update set

I am unable to capture the deleted records of sys_portal and sys_portal_preferences in update set.This is needed because we have to remove these records from Production, hence trying to capture the deletion in lower instances. Merely moving the xmls ...

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Dynamic SOAP message

Hello Friends,Need your help, below code is not working dynamic, any mistake in request body. Creating the record in external system but caller and short_description is not dynamic it is inserting ${sd}, ${caller_id}. var sp = new sn_ws.SOAPMessageV2...

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Can Agent Assist configurable for Confluence search results in Service Operations Workspace?

is there possibility to configure AI Search Sources(external confluence content) in workspace or incident record or custom record as does for portal ? like a recommendations or agent assist or search as shown in attached screen shot ...please confirm...

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Example that can be used to capture MRVS values, including when a record is deleted

2️⃣ Detecting MRVS changes to update the main formNow imagine you want to automatically update a “Total” field every time a row is added, removed, or modified in your MRVS.How can you achieve this, considering the MRVS has its own event scope?The so...

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product search on Portal result should have associated Catalog item

Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...

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how to configure impact and affected ci common at authorized stage in change request

I want to bring approval groups from impact and affected ci in change request .those approvals should come as common approval at authorize stage. How to configure do we need to do this via change polices or is there any way to achieve this .

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Can same user having mid_server role configured in 2 instances of MID server?

I have configured same user having mid_server role in two diffrent MID servers, one is installed on EC2 windows machine and other one is installed on Azure windows VM. MID server installed on Azure VM is able to connect the PDI but not the AWS one. 2...

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Data Acquisition

How to add "Collaborate" tab in the Contextual Side Panel Tab for Custom Workspace?

Hello, I created custom configurable workspace for scoped application. I would like to add "Collaborate" tab in the Contextual Side Panel Tab. The goal is to integrate Teams chat. I have tried to follow this link but not work: https://www.servicenow...

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LeanIX - Servicenow bad request 400 while trying to update the cmdb_ci_buss_appl

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Build Agent is now live on your Personal Developer Instance (PDI)!

Hey ServiceNow Developers! Big news today! The teams behind the PDI program and Build Agent just rolled out two updates that make it easier than ever to try conversational coding (aka vibe coding) with the new Build Agent. First, there’s now a fu...

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