ServiceNow Community

Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal

Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...

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AI Search
Service Catalog
Service Portal

Trying to send Reclaim Asset Record Producer Values fr Rule, and it creates RITM not ARR Record?

Trying to generate a Reclaim Asset record from a business rule that is using the Offboard RITM as a trigger. I tried the cart option, but it created a RITM instead of ARR record, and thereby skipped all the subsequent stuff that is supposed to happen...

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The Case of the Ten Prompts: Investigating ServiceNow’s Build Agent

This is a personal experiment with ServiceNow’s Build Agent for the #BuildWithBuildAgent challenge. What follows are my field notes and findings. Cue the rain-soaked alleyway and a detective with too many questions. The narrated version sets the sc...

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UI Builder, Workspaces, and UI classifications

I'm trying to learn how do work with UI Builder, so I'm following the courses on ServiceNow University. From the very start, however, there are some concepts introduced that are not very clear to me:Agent WorkspaceConfigurable WorkspaceCore UINext Ex...

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Chart interaction apply as filter option filters incorrect data

Recently, I've got my dashboard upgraded from "Classic" to "Platform Analytics" version and this is massive change. When investigation, I saw my dashboard which has charts with chart options "apply as filter" don't apply correct filter into list - si...

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Need to update filter for Upcoming Today or Upcoming Tomorrow to show specific records

This below tabs on the service operation workspace show incorrect data, i need to filter this data as per my need, where can i filter this?

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ServiceNow approach for updating building-specific maintenance info

Good morning, What is the ServiceNow way to handle this business requirement? Business Operations must be able to update tenant information when viewing a selected structure/building to record building-specific important maintenance information inclu...

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How can I cancel a request from a sequenced order guide?

I have an order guide with two RITMs in it. We are also using the Order Guide Sequential Fulfillment plugin because RITM 2 shouldn't be triggered until RITM 1 is completed. Completing RITM 1 and triggering RITM 2 is working as expected. But when RITM...

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Next Experience Release Updates

ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

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How to show Risk Assessment ui action in Service operation workspace ?

We have requirement, where we need to show risk assessment ui action in normal change in service operation workspace. currently when we create a normal change in standard UI - the cycle is - New - Assess - authorize post assess we will be seeing requ...

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Knowledge Graph

Hi all, I’m exploring Knowledge Graphs in ServiceNow and working with Data Fabric tables . I wanted to understand ,if it’s possible to directly include Data Fabric tables in a Knowledge Graph schema.

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Can Agent Assist configurable for Confluence search results in Service Operations Workspace?

is there possibility to configure AI Search Sources(external confluence content) in workspace or incident record or custom record as does for portal ? like a recommendations or agent assist or search as shown in attached screen shot ...please confirm...

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Save As Draft - are we doing it wrong?

On paper, the Save as Draft feature for catalog items sounds great. In reality, though, it’s causing a lot of frustration among our users. We’ve received numerous incidents related to users’ drafts being lost.It appears that even the most minor chang...

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Resolved! Modified Project Status Report Template not presented as input form correctly

I've successfully been able to create a new project status report template via the Docs option in Project Workspace, however, when I attempt to use it to create a new status report, the format on the input form is still the OOB default project status...

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CAD example questions

Hi all, I’m currently working through some CAD practice tests and I’m not completely sure about the answers to the questions below. Could someone help me out? 1. How can a developer create test run data sets for parameterized tests? More than one res...

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