ServiceNow Community

How to hide knowledge articles of specific knowledge base in ai search results

Hello Community,We have a requirement to hide knowledge articles from a specific Knowledge Base. These articles should be hidden only on a particular portal, including AI Search results. Currently, we have restricted the Knowledge Base for the portal...

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other than prompt what can be used to display a pop up in widget which should be non mandatory

I have Approve button for Demand, so when we click on the button it should display a pop up. Approvers should have the option to add comments when approving, but this should remain optional (not mandatory). Th Approve button is implemented in a widge...

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getting results in Service Portal from a-z order

Hi,Im using esc Portal.Im trying to arrange the search result in A-Z order according to the title but I had no luck.

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Virtual Agent Topic

When the user enters a input in the virtual agent and the input gets mapped to a topic using the NLU inside the topic I want to use the original input entered by the user for something inside the topic any clues on how to do this?

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Fixed Header and Left Navigation in UI Builder

We are creating a new portal using UI Builder and want a fixed top header and fixed left-side navigation, similar to the ServiceNow Classic UI where the banner and navigator stay constant and only the right content area changes. We tried building t...

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Now Experience UI Framework

Protecting Sensitive Data in Generative AI: How to Use Data Privacy for Now Assist

Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...

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Best Practices
Privacy
Security

How to change the font-size of record list on ui builder

i want to change the font size of record list cells current default font-size is 16 px.i have tried adding css class and rules but it is not working

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Resolved! getMyGroups() not working properly.

Hi all, I am using getMyGroups() in my code to get all groups. It is returning one extra group. Why? I know below thing can be achieved by other ways, but I want to use getMyGroups(). My code-var groups = gs.getUser().getMyGroups();var groupIds=JSON....

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Flow Designer – What Happens to RITMs After Flow Updates

Hello, I would like to better understand how Flow Designer behaves when a flow is updated. For example, suppose Flow Designer created an RITM on 12/22/25, but the associated tasks are not scheduled to be created until 12/30/25 because a Wait for Cond...

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Can a business service offering relationship is business service

It seems that you relate business service offering with business services by setting the business service in the parent field. It seems that this makes it so that business services can have multiple service offerings related to it but a Service offer...

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How to open and update a Catalog Task using ATF

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should1) locate this unique SCTASK;2)assign it to a user and an assignment group;3)write ...

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how can i study?

as a new joiner, how can I study?

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what's the best order of servicenow learning?

I want to know the less time paths to finish the servicenow trainung.

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Resolved! gsftSubmit() Name

Hi there!I've come across gfstSubmit() while studying for the Client-Side UI Actions and I don't understand what does the acronym stands for. Could someone help with this? Thank you!

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Resolved! Only for Indian Students -- CSA at 50% Discount till 31st December 2025

THIS IS AN ARTICLE NOT A QUESTION Hi All, Everyday we are getting so many questions about CSA (Certified ServiceNow Admin) Free voucher or discounted voucher. In a time where ServiceNow certifications are getting costlier, there's a way to earn your ...

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