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What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Increase Service Visibility with Observability & Monitoring (APAC) Hosted by ServiceNow 29 Sep, 2026 08:00 PM PDT Event Details Online ServiceNow Exchange: Activate AI Skills and Agents for Change Management Webinar Hosted by LexaFu 30 Sep, 2026 08:00 AM PDT Event Details Online Webinar: Rethink how the enterprise manages risk​ Hosted by ChantelleLash 30 Sep, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Using CAB Workbench for Change Discovery Hosted by LexaFu 30 Sep, 2026 08:00 AM PDT Event Details In person REGISTER NOW! ServiceNow Nexus 2026 for SPM, EA and CWM Hosted by RebeccaH5 30 Sep–1 Oct, 2026 08:00 AM PDT Event Details In person [In-person] REGISTER TODAY! ServiceNow Nexus 2026 for SPM, EA and CWM Hosted by RebeccaH5 30 Sep–1 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Adding and removing an approver for Facilities requests

Hello, I am trying to add user Steve M as an approver. In the screenshot, I want Nick L to be replaced with Steve M. Where would I go to make Steve an approver for facilities requests on a default basis? I also need to remove Nick as an approver. Ste...

  • Question

Unable to create dependency view to map SAM tables

I am looking to create a dependency view in ServiceNow for Software Asset Management that ties software with User information. I am having a tough time because Software Model is not populating for software that are web based (i.e Salesforce). Is ther...

  • Question

Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

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  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

Now assist VA translations

Hi All,    I have a requirement on the Virtual agent to have the now assist greetings message in multiple languages. In the requirement they do not want to use the automatic translation for greetings. So need to have each language to have it's own gr...

  • Question

Retiring Business Applications

We use Enterprise Architecture to document and manage our application inventory. When we implemented it, our implementation partner steered us toward the use of 2 status fields: Install status and Operational status. Both of these have a value of "Re...

  • Question

Unable to send updated cost center to the vendor

Hi Community, We have a Vendor ↔ Servicenow integration where order and asset updates are exchanged between ServiceNow and the vendor. Currently, when a user's Project Number/Cost Center changes, an existing Business Rule updates the Cost Center on a...

  • Question

Knowledge center workspace customization

Hi all,I have added one new field in kb_knowledge table for sub category, where I have created hirarchy in kb_category table. It works as expected.I want to add one more filter on knowledge center workspace where I can select sub category and relevan...

  • Question

The End of NowLLM : Closing an In-House Era

ServiceNow is ending the default use of its in-house large language model, Now LLM, and shifting towards integrating advanced third-party models like Google Gemini and OpenAI GPT. This update shows ServiceNow's strategy to provide more powerful, flex...

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  • Analytics and Reports
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Report on how many days a users has been on-call

Good afternoon all  In the legacy reports I was able to see a report of which user has been on call for how many days per month. Can you please help me find a way to see the same information on Platform Analytics? 

  • Question

How to add Work Notes to stories from CWM board?

Hi, I am struggling to find where the activity section of CWM can be configured.There seems to only be a possibility to add "Comments". But I need to enable adding Work Notes instead.If anyone can point me to the right place that would be great.Many ...

  • Question

Need separate created notification for requests that require approval

Hi All, I've been trying to work this out, but I've been struggling - I have an email that is sent out when a request is raised. This email says we have your ticket etc.In the cases where the ticket goes for automatic approval, I would like to send a...

  • Question

Resolved! Parent Archive Rule failing to cascade archive

My parent Archive Rule is failing to run referenced 'child' Archive Rules. The goal for this archival is to archive [incident_alert] and [incident_alert_task] records when an [incident] record matching the criteria in the parent rule is found. Since ...

  • Question

Locked Out of Your PDI After Enabling AIUX? - Brazil Version

 Recovering a Locked-Out PDI After Enabling the AI-Native User Experience (AIUX)If you recently enabled the system properties aiux.experience or aiux.on_off_user_pref_enabled on your Personal Developer Instance (PDI) and found yourself completely loc...

  • Question
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