ServiceNow Community

Make Guided Tour mandatory for the first time logged in user

Hi All, Need suggestion on one of the use case, that need to make the guided tours mandatory for the first time logged in users. I explored to auto launch but need to make it mandatory for the first time. Any suggestions are really helpful.Thanks.

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Reporting help

Hi Team , we have 1 demand and every demand we have assigned to 1 Project and 1 project we have several Project task . Can t we have in one line all task front of related project? I mean its leading to more then one column .do we have any solution ...

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How to access nic and nic.cmdb_ci field values using After BR?

Hi,I want to create relationship record between ip address and network table after discovery is completed. So, I wrote an after insert BR rule on ip address table and create a relationship record. Before creating relationship record i want to verify ...

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CSA Question on Tasks

I'm looking for clarification on the following hypothetical CSA Question I have seen a few times. An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many ...

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Resolved! .insert() is not working

Hi Team, A simple GlideRecord code is taking infinity time to insert a new record into a custom table I gave the sufficient role to logged in user to validate the create ACL but no luck any idea on this ?

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Catalog items are not visible on homepage search in CSM Portal and Custom Portal

I am not getting catalog items when searched in the homepage search. But when searched getting the knowledge articles. Even after configuring the search sources for the portal(custom and CSM) , still i cannot get the catalog item results in the homep...

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Notification keeps triggering even when condition is not met

Hi Everyone, We have an email notification with the condition as seen on the screenshot, we are currently experiencing an issue where this email keeps on getting triggered and sent out whenever there are updates on state of the ticket (in progress t...

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Are you interested to join us as Design Partner in the research of Architectural Insights work?

Hello community! We’re researching the Next-Gen feature by leveraging Hyperscalers (AWS, Azure, GCP, etc.) and incorporating architectural insights into our EA product. This is a great opportunity to work together and shape up this feature to the f...

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Join us as Design Partner! Bring out Architectural Insights using Hyperscalers within EA Product!

Architectural Insights while modeling will be a great enabler for EA work. We’re researching the Next-Gen feature by leveraging Hyperscalers (AWS, Azure, GCP, etc.) and incorporating architectural insights into our EA product. This is a great opp...

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Contextual search results(formatter) in workspace

Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.

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CSM Configurable Workspace

Scoped App withdrawn from Service Now store

A scoped app that was certified and published into Service Now store fell behind the family releases of Service Now and hence withdrawn from the Store. I don't plan to make any code change and just want to resurrect the app from the backup. Its not v...

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Service Graph Connector

How to add multiple variables in action input in Flow designer

Hi All, Can someone please suggest how to add multiple variables in action input in Flow designer.Default value is 20 for adding variables but i need to add more variables, after updating in property as well still unable to add variables.Also please ...

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Lock sign in front of field

Getting this field as encrypted how to remove that lock sign?

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Onchange client script is not working.

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory. I have written onChange client script for actual s...

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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