ServiceNow Community

Unable to create a scope application in Zurich PDI

Dear All, I am learning ServiceNow and practicing via Zurich PDI where I am unable to create a scope application from " Studio". Please find attached herewith the error message every time I receive, even after changing the Application/scope names sev...

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Deactivate / Decommission Building that we no longer occupy

Hi there, we have WSD implemented in our instance. Right now we have use case where our facilities team wants to deactive / decommission one of the buildings as it is no longer occupied by our employees . The Active field seems to be read-only. How c...

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Short Description invisible in employee centre

Hi ,I am facing this issue where the short description in not visible under my requests in employee centre for Employee relations cases but it is visible for Other hr request cases. I hae tried checking my request filter but the issue is same.

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Did Anyone Receive the ServiceNow AI Summit Bengaluru Confirmation ?

Has anyone received the invite for the ServiceNow AI Summit in Bengaluru?I had registered and was put on the waiting list, but I haven’t received any further emails yet.Just checking if anyone here has already received a confirmation email.

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Performance appraisal management through HRSD

How to leverage employee performance appraisal through ServiceNow HRSD. How Goal setting, feedback discussion, roll out revised salary structure can be done?

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ServiceNow Platform Fundamentals: Core Platform Capabilities, Features, and Technologies

This ServiceNow Platform Fundamentals series is designed to strengthen your platform skill set and help you discover the real power of the Now Platform. It goes beyond surface features and explores what the platform actually entails, its architectu...

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Reading contents of Word, PDF file

i have this use case where i need to read the contents of CV/resume uploaded by users and pass it to a LLM to extract the skills. Currently, I am only able to do so using a txt file (refer to the below code). But when i use this code on a pdf or wor...

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Resolved! Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only

My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?

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Interview Question for ServiceNow Developer | 3-6 Years Experience

Hi There, Recently I attended interview for ServiceNow Developer and the question which I faced are:1. Set Incidents as inactive if Problem is closed.2. Types of Business Rule and explain each.3. Types of Client Script and explain each.4. What is Gli...

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Where can I find a viewable version of this CSDM domain/table overview?

In the CSDM Fundamentals course, the presenters talk about how many times they've had a request to share a more viewable/zoomable version of this picture that maps CSDM domains to various modules and tables in ServiceNow. They say that they should ha...

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Unable to Resume CSA Exam Application – 414 Request‑URI Too Large Error

Hello,I am trying to resume my CSA exam application on the NowLearning portal, but when I click Resume, I receive the following error:414 Request‑URI Too LargeThe page does not load further.I have tried clearing cache, incognito mode, using different...

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Securing a custom service portal

How do you approach securing a custom Service Portal that exposes data from multiple tables with different access rules? What's your strategy for preventing data leakage?

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Changing the AI Search navigation on Employee Center [How-To]

Changing the navigation URL on Employee Center In this technical How To article, we'll cover the configuration steps needed to change the behavior of the navigation when a user clicks on a search result. In this use case, the current behavior for K...

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AI Search

ServiceNow Resume not displaying badges and microcertfication

Hi all,*Not sure if this is the right forum* Is anyone else having issues with ServiceNow Resume not displaying badges and microcertfications? *If helpful, also having issues with ServiceNow University profile not displaying as well as not saving ski...

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Virtual Agent chat not routing to Live Agent even though agents were Available

Hello Experts,I am troubleshooting a routing issue where a Virtual Agent chat did not reach any live agent, even though multiple agents were shown as Available on the Chat channel at that time.Issue Summary:I would like to understand whether there is...

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