ServiceNow Community

Information Objects - can be used in Hierarchy?

Hey, this topic bugging me a lot as my architects have asked me to have a parent-child relationship amongst the information objects same as like we do for Business capabilities. But as you understand If i go with them then have to create manual relat...

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How to add a custom attachment button in a catalog item

Hello Everyone, Can someone please help me to create a custom button on a specific catalog item as the UI page is not supported in the recent version of ServiceNow

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Duplicate records is showing in list view with same sys_id

We have one application where create a record and list view showing twice that record with same sys_id. From list view remove one field then duplicate record is not display in list view.

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Date Picker with Start and End dates

Hi team, We have a requirement to have a date field in which you can select the start and end dates (like when you're booking a flight or a hotel). Have you implemented something like this in a record producer or widget? Would really appreciate for s...

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In OMT do i need to pre configure PO & PS if getting product inventory via TMF637

In OMT do i need to pre configure PO & PS if getting product inventory records via TMF637 from third party. Please suggest on how TMF637 API works.

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I want to create a new button in workspace which will direct me to the record producer

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Customer_Contact Table Application Scope Change in Zurich

Hi Experts, I have taken a Fresh Zurich PDI and could see that customer_contact table is now completely moved to other Application Scope called "Sales and Service API" but in existing versions or our demo instances which are upgraded from old version...

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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

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Virtual Agent

Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action

This will be a short, simple, and hopefully useful article on how to create a shortcut to a record producer or catalog item on the Agent workspace so that fulfillers can access it quickly for frequently used requests. For this demo I will walk throug...

Article
Multiple Versions

Color coded dates in a calendar/date picker widget

Hi team, We have a requirement to color code the dates based on the availability. For example, red means the day is fully booked already. Is it possible to do this with a custom widget? Been searching for any reference to help but no luck finding one...

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Create A Report

Report needed: Any ticket that was routed from the service desk to TEAM 1, and they routed back, stating it's a wrong queue, and later the service desk routed back to Team 2, and they resolved it. How to create that report for Incident and Catalog Ta...

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Advanced Work Assignment with 1 Group assigned to Multiple Queues

Hello!We are looking to expand the use of AWA for our IT Service Desk. They are currently using it for assigning Chats (Interactions) that come in from Amazon Connect Chat. We are looking to expand it to include Incidents, Catalog Tasks, and non-chat...

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SERVICENOW BCM module BIA form Add more fields on activities section in workspace

Hi Team,How to add more fields on BIA form on workspace under form section activity steps: 1.open bcm workspace 2. Open BIA form and open anyone of the BIA record in workspace3. Go to the details tab left side it will show work notes and activities u...

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Calendar date range picker in a record producer

Hi everyone, I have a requirement where, in a Record Producer form, a user should be able to select a date range — “From” (start date) to “To” (end date) — within the same field, similar to what’s shown in the attached screenshot. Currently, the form...

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Program Management: Financial Tracking

What are some automated tools that you use to manage your program budget?

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