ServiceNow Community

Categorizing Network Gear based on characteristics

Hi All, I have a query on how to populate an attribute to categorize Network Gear CIs based on certain characteristics. For example, I have noticed that Laptops and Desktops are usually tracked in cmdb_ci_computer with different Form Factors (Form fa...

Question

How to fix null return value

Hi All,Here I'm returning sysID from script include and calling that in table filler condition, but it is always showing null Script Include : client callable ( Glide AJAX enabled) , All application scopesRoles: publicgetBuisnessUnit: function() { ...

Question

Now Assist Custom Skill Kit Context Menu JSON format

I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...

Question

I have received an email that I have a request awaiting my approval, but I cannot see it in Interact

Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...

Question

CSDM ELI5 (Explained Like I'm 5) - Part 3

If you haven’t read Part 1 and Part 2, I recommend them so you know why Spider-Man is driving a Dodge Viper and why Goku keeps showing up uninvited, as well as what Spider-Man does for New York, what he does at home, and why the F.N.S.M. app is basic...

Article

Min, Median, mean and Max duration of the assignment group with interactive date filter

Does anyone have any idea on how to implement this in PA (or) Platform basic reporting? I have created trend box like this but the customer is asking the same table format with Date Range filter.(Note: I'm using metric_instance joined case table for...

Question

need help with project portfolio workspace

I have configured it using guided set up and all projects are showing in the planning item table. However, in the workspace I see this view. See the error below, what am I missing?

Question

Resolved! Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

Question

REST API ATTACHMENT

Hi Dev,I want to know if how does it work? im currently trying to implement the attachment api binary and multipart but i got always an error upon my end. Here is the script i used for manual testing on my end in the background script i always got th...

Question

I want to display scrolling when using mentions in case comments from the portal

When posting comments on cases from the portal, I use the mention feature. However, the search results for mention suggestions fill the entire screen, and scrolling is not displayed.I would like to display the mention suggestions with scrolling, simi...

Question

Making a Dashboard Lista with a Portfolio Plan

Dear Team, I am trying to create a dashboard (a list) using data from a Portfolio Plan.However, I am unable to find any table generated from these particular lists to use as the data source for the dashboard.Is this possible? Does this list correspon...

Question

Inherent Assessment score in Risk Identification vs Inherent score in Risk record

How does the inherent assessment score on a Risk Identification (RI) record relate to the inherent assessment score on the Risk record?In ServiceNow GRC / IRM, when a Risk is created from a Risk Identification record, does the inherent assessment sco...

Question
Integrated Risk Management (IRM)
Risk Management

Portfolio Lens not showing projects even after associating portfolio and creating portfolio plan (SP

Hi Team,I am working on Strategic Portfolio Management (SPM) in a Personal Developer Instance (PDI).I have created a portfolio and multiple projects and associated those projects to the same portfolio. The projects are in Approved state and the plann...

Question

How to expand the roadmap timeline beyond four quarters?

Hi. I cannot figure out how to expand the roadmap timeline view to go beyond four quarters. Both my programs and my projects within the portfolio have dates beyond what I can view in the roadmap. How do I get this to work? Thanks!

Question

Resolved! Strategic Portfolio Management (SPM) one slide representing all the connected modules

I recently completed the Strategic Portfolio Management (SPM) one slider on all the connected modules for SPM and how they interact. Does this exist?

Question
Service Portfolio Management