Approvals SLAs or OLAs

Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards

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CSM Workspace : To configure activity tab in CSM workspaceand chat window enablement

I have requirement to enable chat window in CSM Workspace and configure activity tab (Interaction table setup). I have activated 'customer central' plugin and still the activity tab doesn't show up in CSM workspace Interaction record. I appreciate th...

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Want to impersonate a user that is referenced in a field from a previous step, where I opened a form

Hi Team, I am working on ATF in Zurich release for an GRC module. I want to impersonate a user that is referenced in a field from a previous step, where I had opened a form using ATF. Please find the attached screenshot for the same. Also, please ass...

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Does anyone know how to configure the "Set targets" button in Scenario Planning!?

Hi all,  I have been given the requirement that only users with the role sn_align_core.apw_admin, should be able to set targets for Scenarios. Basically, we have a large number of users who user Portfolio Planning, but we want to limit the ability to...

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• Best Practices
• Business Planning Portal
• Financial Management

User an switch between its Access between Admin and just itil user access

There is been an requirement from client end to avoid data breach  cases Admin should have restricted access to certain  assignment groups , So is there any way we can achieve where user can basically elevate themselves to admin role for performing d...

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Need Help with Platform Analytics Task Instance Step

I'm having an issue where it's not letting me input any characters into the Chart Title field required for completing one of the steps in this instance. As the page loads when I am creating the pie chart from the Priority column, I see an error box a...

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Issue in List Editor task- validation failing

Hello all,I'm working on the Lists lab task that asks me to use the List Editor to change the State to "In Progress" for all Priority 1-Critical incidents. The instructions note that "10 rows will be updated," but my instance is displaying 11 Priorit...

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Error while authorizing user during ServiceNow Employee Center + MS Teams integration

 Hi Community,I am trying to integrate ServiceNow Employee Center with Microsoft Teams using a self-configured app. I followed the official doc here:Product Documentation | ServiceNowI have completed the steps including registering the app in Azure a...

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CSA eBook

Hi, Please, how long do we have the CSA ebook for? I purchased the CSA course, but I am yet to complete my study, and it seems my login details are not accepted on the eBook platform anymore. Please, could I get access to the eBook again, as I am yet...

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regarding visualisations

Hi all,i want to add a filter in dashboard in PA .Im unable to add string type or integer type field  in that .can anyone help me with this. 

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I want to create a report where I can group data by TAG on incident table in data visualization

Hi Community,User has raised the below concern : I am attempting to create a report by grouping data by Tag on the Incident table in Data Visualization; however, it does not seem to be working.Please find the attached screenshots for your reference a...

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How to find the Reports and back end name view and Run How to update in servicnow

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The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...

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