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Community activity

Resolved! Enable "Provide Feedback" option on the custom portal.

Hello everyone,We are looking to implement the Out-of-the-Box (OOB) 'Provide Feedback' functionality on our custom portal. This feature is currently active on the Employee Service Center (ESC) portal, and we would like to enable the same capability f...

  • Question

Resolved! Average P1 Duration Report Without SLAs

Hi,I would like to build an “Average P1 Duration” report. However, we are not using SLAs in our setup.Is there a way to create this report without relying on SLAs? If so, could someone please guide me on how to achieve this without script inside repo...

  • Question

Model Category is not equal to model Category

When I open an asset record that satisfied the below condition:  'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify the 'Model Category' field of the asset. C...

  • Question

Restrict visibility announcement on portal to specific groups.

Hi,I have a requirement to restrict the visibility of an announcement tile on the portal so that only members of specific groups can see it.What I have done so far:Unchecked the Public option on the announcementAdded User Criteria under Can ViewIn th...

  • Question

MFA for Multiuser Group Instance

Hi everyone,We are using a ServiceNow group/learning instance to simulate a real-world GRC environment (different roles like admin, risk analyst, auditor, approver, etc.). MFA is enforced, and we understand it cannot be disabled.Issue: We want to avo...

  • Question

About asynchronous Rest API in application in flow designer

Hi All,actually i am trying to get the trigger as Asynchronous Rest API in applications type so its not appearing there and i already installed jira spokes and i have the required roles in addition to that i have integration_hub_admin also so can you...

  • Question

how to add Info Message to List Action Assignment in Workspace

Hi,This is my List Action Assignment, the functionality is working find but im trying add g_from.addInfoMessage('hi') but nothing is happening.How can I add info message so it will be visible to the user in List view.function onClick() { var che...

  • Question

Contract Management - Contract Threshold breached Notification

I have a requirement that is WHEN the Contract is about to reach the end date or expiry                THEN automated notifications or alerts should be sent to abc@email id  based on the frequency mentioned below1. Every week when 1 month is left2. E...

  • Question

Desks not being created or displayed

I am creating a new building and floor in WSD. Everything appears to have gone OK but when I check after creation and sync a number of desk objects haven't been created. In map studio I can see the desks in map configuration and the CAD editor. They ...

  • Question

how to configure follow up task for compliance type audit

I have created an audit of the "audit_type" compliance, also configured the certification template with specific conditions to fetch the necessary records. The Create task check box is also checked. but the follow up task is not getting created. need...

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