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Discovery Help !!

I have noticed that Discovery is slow and timing out when parsing process tables with thousands of rows.How can you optimize your Discovery Pattern?

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how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

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[APAC/EMEA] 14 - 16 October: AI Readiness Digital Summit by ServiceNow

Register Now Join us for a 3-day virtual experience designed to equip you with the knowledge, tools, and strategies to drive AI adoption across your enterprise —no matter your role or where you are in your AI journey. Why You Should Attend Becom...

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Discovery Help !!

I have created a custom pattern to discover a new application. Discovery is running fine, but the CMDB is getting duplicate CIs created.

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How to Hide the "CI removed" message in activity in incident form when we change the CI?

How to Hide the "CI removed" message in activity in incident form when we change the CI in incident form?

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Archival in ServiceNow

Hello Guys, I wanted to know about ServiceNow data archival Policies. When any table is archived, what would happen to the related records and the attachemnts in the record.eg. if i apply archival on incident table, what would happen to task_sla reco...

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IRE Issue

Hi Everyone, I am trying to create an Identification rule on cmdb_ci_service_auto table; its label has recently been updated to service instance after the Yokohama patch updates. The identification rule was created successfully, but there is a RED ma...

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Resolved! How to Track Jira Issues and GitHub Commit History in Digital Product Release Workspace

We have configured the product for DPR usage and connected Jira and GitHub.What needs to be done to ensure that the commit history linked to issues in Jira is also tracked in DPR?Seeing that a Commits tab exists, it seems that the related information...

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What is the difference between Insert, Insert and Stay, and Update in forms?

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Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

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How to add approve/reject settings to a playbook?

I've got a test Playbook in ServiceNow for when a new business application is created. However, what I'm wanting to do is create a decision tree where the Business Owner owner approves or rejects the actions: When I look at the available options for ...

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Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...

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Approval Notification in Virtual Agent in MS Teams is routing user to ServicePortal

We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...

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更新セットの使い方について

こんにちは。今回は更新セットについての質問です。作業中に、間違った更新セットを選択して作業していた場合、どのような対応方法がありますでしょうか。また今後の運用のために、皆さんがいつもどのようなルールで更新セットを使用されているかお聞きしたいです。※何も知らず、ひとつの更新セットに複数人が作業した情報を保存して、移送時に大量のエラーが発生してしまったため…

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Adding a Dashboard Button to the Chrome Toolbar in ServiceNow Configurable Workspace

This provides step-by-step instructions to add a Dashboard button to the side navigation in a Configurable Workspace using the UI Builder.PrerequisitesEnsure the following before proceeding:You have an existing workspace built with UI Builder and th...

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