ServiceNow Community

Incident record producer map assignment group

Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance

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Understanding invoke_from_ai ACL in ServiceNow: AI Agent Flow Security Explained

Security · Access Control · Agentic AI Understanding invoke_from_ai ACL in ServiceNow The invoke_from_ai ACL operation type controls whether a user has permission to invoke specific flows or flow actions via AI Agent, Now Assist, or Agent Tools....

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Self-Learned Certification Cost Me RiseUp Opportunity – Any Suggestions?

Hi everyone,I’m looking for some guidance from the ServiceNow community.I was recently selected for the RiseUp with ServiceNow program, but my offer was rescinded because I hold an active mainline certification. I completely respect the eligibility c...

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Multi Select field should be report in a such way that each option selected is reported separately

@Adam Stout , I followed the solution you provided using Performance Analytics, as it was recommended not to use a custom table.Step 1: I created an Indicator Source on the Legal Request table, since we have a record producer on this table.The facts ...

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Live Course:

Would AI be used in some of these live courses in the future?

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User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?

Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...

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how to add checklist template / checklist items for each phase in the project

Hi,I want to apply checklist templates automatically for each project phase in PPM/SPM (Initiation, Planning, Execution, Closure). Is there an OOB way to do this (via Project Templates), or do I need automation (Flow Designer / Business Rule)?Also, I...

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Guide me how to send email and create a case.

We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case

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identifying users that disabled specific email notifications

During our instance setup, some agents got overwhelmed by the amount of received emails and just disabled their mail notifications.Now that those have been stabilized, I want to ensure those are re-enabled again, so I'm looking for a way to see which...

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List Configuartion for dependecy Assessments in Workspace.

Hi All , I want to know where the highlighted list is configured in UI builder Workspace in the attached screenshot. And also I want to know is there a way to configuration dependency specific list configuration, that means for application dependency...

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Beyond the Table API: Implementing Agentic AI for ServiceNow with Claude & MCP

Most ServiceNow AI integrations today suffer from the same limitation: they treat the platform like a flat database. If you point a standard LLM at the Table API, it might be able to read an Incident, but it doesn't understand the architectural conte...

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ESC portal search task records Redirection happening to native UI

Hi, When searching on the ESC search box for any incident/request/requested item it shows the exact match search but when click on that it is redirecting to native UI . It should viewed on the same portal. Could anyone help to fix the issue.

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Model category is getting autoset when we create a Software model

Model category is getting set automatically when we create a record in the software model table .. similarly for product model. Where these conditions are define to autoset?

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Request for Study and Review Materials for ServiceNow Certified Application Developer (CAD) Certifi

Hello Guys,I hope this message finds you well. I am currently preparing for the ServiceNow Certified Application Developer (CAD) certification and would like to ask for your recommendations for reliable study and review materials. Could you please su...

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Catalog client script in service bridge

How to create and publish catalog client script in service bridge . Need help to know How to create catalog client script and that to be works on consumer instance side?

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